Telephone operator job description. Job description of a PC operator, job responsibilities of a PC operator, sample job description of a PC operator

Operator's job description for goods release[name of company]

This job description has been developed and approved in accordance with the provisions of other legal acts governing labor relations.

1. General Provisions

1.1. The operator for issuing goods belongs to the category of technical performers and is directly subordinate to [name of the manager's position].

1.2. The operator for the discharge of goods is appointed to the position and dismissed from it by order of [name of position].

1.3. A person who has a secondary specialized education without requirements for work experience, secondary education and special training according to an established program, or with at least one year of work experience in the relevant specialty is accepted for the position of operator for the discharge of goods.

1.4. The operator for issuing goods must know:

Programs 1C: accounting, 7.7, 8.0;

Labor legislation of the Russian Federation, as well as regulations relating to its activities;

Confident PC user;

Knowledge of accounting;

Safety regulations, fire safety.

2. Job responsibilities

The operator for the discharge of goods is assigned the following job responsibilities:

2.1. Posting of goods according to invoices.

2.2. Issuing a sales receipt in the 1C: accounting program.

2.3. Extracting primary documentation.

2.4. Receiving applications for the supply of products from clients and managers of the organization.

2.5. Application processing.

2.6. Document management.

2.7. Conducting telephone conversations with clients.

2.8. Providing customers with detailed advice on all types of products.

2.9. Maintaining registers and analytical reporting for all counterparties.

2.10. Maintaining a client base.

2.11. Timely issuance of invoices and invoices, as well as relevant accompanying documents.

2.12. Before releasing the goods, checking the accuracy and compliance of the execution of accompanying documents with the legislation and internal rules of the organization.

2.13. Systematization, archiving and storage of shipped, correctly executed and corrected invoices and invoices in accordance with the established procedure in the organization.

2.15. In case of production necessity, filling the position of cashier-operator.

2.16. [Other job responsibilities].

3. Rights

The operator has the right to issue goods:

3.1. For all social guarantees provided for by the legislation of the Russian Federation.

3.2. Receive information about the activities of the organization necessary to perform functional duties from all departments directly or through the immediate superior.

3.3. Submit proposals to management to improve your work and the work of the organization.

3.4. Get acquainted with draft orders of management relating to its activities.

3.5. Improve your professional qualifications.

3.6. Inform your immediate supervisor about all shortcomings identified in the course of your activities and make proposals for their elimination.

3.7. Require management to create normal conditions for the performance of official duties.

3.8. Other rights provided for by the labor legislation of the Russian Federation.

4. Responsibility

The operator for issuing goods is responsible for:

4.1. For failure to perform or improper performance of the duties provided for in this instruction, within the limits determined by the labor legislation of the Russian Federation.

4.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

4.3. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.

The job description has been developed in accordance with [name, number and date of document].

Head of HR department

[initials, surname]

[signature]

[day month Year]

Agreed:

[job title]

[initials, surname]

[signature]

[day month Year]

I have read the instructions:

[initials, surname]

[signature]

[day month Year]

Operator's job description for goods release

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations.

1.1. The operator for issuing goods belongs to the category of technical performers and is directly subordinate.

1.2. The operator for the discharge of goods is appointed to the position and dismissed from it by order.

1.4. The operator for issuing goods must know:

— programs 1C: accounting, 7.7, 8.0;

— labor legislation of the Russian Federation, as well as regulations relating to its activities;

— confident PC user;

— knowledge of accounting turnover;

— safety regulations, fire safety.

2. Job responsibilities

The operator for the discharge of goods is assigned the following job responsibilities:

2.1. Posting of goods according to invoices.

2.2. Issuing a sales receipt in the 1C: accounting program.

2.3. Extracting primary documentation.

2.4. Receiving applications for the supply of products from clients and managers of the organization.

2.5. Application processing.

2.6. Document management.

2.7. Conducting telephone conversations with clients.

2.8. Providing customers with detailed advice on all types of products.

2.9. Maintaining registers and analytical reporting for all counterparties.

2.10. Maintaining a client base.

2.11. Timely issuance of invoices and invoices, as well as relevant accompanying documents.

2.12. Before releasing the goods, checking the accuracy and compliance of the execution of accompanying documents with the legislation and internal rules of the organization.

2.13. Systematization, archiving and storage of shipped, correctly executed and corrected invoices and invoices in accordance with the established procedure in the organization.

2.15. In case of production necessity, filling the position of cashier-operator.

3. Rights

The operator has the right to issue goods:

3.1. For all social guarantees provided for by the legislation of the Russian Federation.

3.2. Receive information about the activities of the organization necessary to perform functional duties from all departments directly or through the immediate superior.

3.3. Submit proposals to management to improve your work and the work of the organization.

3.4. Get acquainted with draft orders of management relating to its activities.

3.5. Improve your professional qualifications.

3.6. Inform your immediate supervisor about all shortcomings identified in the course of your activities and make proposals for their elimination.

3.7. Require management to create normal conditions for the performance of official duties.

3.8. Other rights provided for by the labor legislation of the Russian Federation.

4. Responsibility

The operator for issuing goods is responsible for:

4.1. For failure to perform or improper performance of the duties provided for in this instruction, within the limits determined by the labor legislation of the Russian Federation.

4.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

4.3. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.

The job description has been developed in accordance with.

Head of HR department

Agreed:

I have read the instructions:

The profession of a PC operator is mainly associated with working on a computer.

The specialist must have good computer knowledge, be diligent, prone to monotonous work, and be able to concentrate his attention on the task at hand for a long time.

The PC operator is engaged in typing text, processing information, compiling tables, formatting documents, entering information into a database, performing calculations, etc.

Places of work

The specialist is in demand in any organizations that work with large volumes of information and require the services of an operator.

The areas of activity are different:

trade;
transport and logistic;
banking;
medicine;
construction;
and many other industries.

History of the profession

The profession of PC (formerly computer) operator appeared immediately after the advent of the computer.

Before this, all information was stored in folders, entries were made in notebooks and special accounting books, calculations were made by scientists or statisticians. In the 50s in America, the American mathematician Neumann created the first electronic computer (computer). A specialist working at a computer began to be called a computer operator.

PC Operator Responsibilities

Job responsibilities of a PC operator include:

maintaining a database;
processing information - email messages, client requests, correspondence, invoices, invoices and other documents;
maintaining documentation and archiving it;
work with office equipment (fax, copier, printer, etc.);
preparation and execution of reports.

Sometimes the responsibilities of a PC operator may include:

entering barcodes into the system;
receiving phone calls;
entering information on the site.

PC Operator Requirements

The requirements for a PC operator are quite small:

PC knowledge: 1C, Microsoft Excel, Word, Outlook;
perseverance and attentiveness;
Sometimes education is required.

PC operator resume sample

Resume sample.

How to become a PC operator

In order to obtain the position of PC operator, higher education is not required. All you need is a confident knowledge of computer programs. PC operator skills can be acquired in specialized courses or independently.

PC operator salary

Basically, the salary of a PC operator consists of a fixed salary, which ranges from 8 to 30 thousand rubles per month. The average salary of a PC operator is 20 thousand rubles per month.

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Data entry operator (store, supermarket)

1. General part:

1.1. Appointed to and dismissed from office by the General Director of the enterprise.

1.2. The main task of receiving goods is the reliable and timely registration of movements, receipts, and expenditure invoices in the information base 1 “C”.

1.3. The main task when checking out goods, including in the supermarket, is the reliable and timely execution of invoices, movements, invoices and cash receipts in the information base 1 “C”.

1.4. Reports to the store director

1.5. Must have a secondary specialized education and work experience in the 1"C" program for at least 1 year.

1.6. During his absence (business trip, vacation, illness, etc.), his duties are performed by another operator in accordance with the order of the enterprise, who acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

1.7. Issues that are not within the competence and rights of the employee are resolved by the immediate supervisor.

1.8. The work is guided by the current labor legislation, orders, instructions of the immediate supervisor, internal labor regulations, enterprise orders, and these instructions.

1.9. The assessment of the degree of proper performance of job duties by this employee is made by the immediate supervisor.

1.10. The operating mode is agreed upon with the management of the point where the operator works.

Job responsibilities:

2.1. At the request of the sales floor administrator, he prepares repeated price tags.

2.2. Timely prepare the “movement” document at the request of the merchandiser.

2.3. Provide statements to sales representatives, with the exception of the list of clients who have a debt in excess of the established limit.

2.4. Enter a new client on the basis of an agreement concluded with him (indicate the “Other” tab in the client card - contract number).

2.5. At the end of the working day, display the movement of goods for the day, print it out and transfer it to storekeepers and warehouse accountants.

2.6. Print out the register of invoices and hand it over to the accountant.

2.7. When checking out goods in a store:

2.7.1. Accept requests from the sales floor administrator.

2.7.2. Check and set markups on invoices, in accordance with established discounts and markups.

2.7.3. Prepares invoices for the store and prints price tags for goods that are released into the sales area.

2.7.4. Print out invoices and send them to the warehouse.

2.7.5. Send consumable invoices to the store in a timely manner.

2.7.6. Send information on balances to the store in a timely manner.

2.2.7. Prepare invoices for goods at the request of suppliers for stores.

2.2.8.Weekly track goods with zero movement and issue them to the store.

2.8. Upon arrival of goods:

2.8.1. Timely prepare documents for receipt, consumption and movement of goods.

2.8.2. Negotiate prices with the merchandiser.

2.8.3. Observe the order in which the goods arrive.

2.8.4. Enter the data of the new product into the product directory, in accordance with the established rules for creating a new card.

2.8.5. Process the return of goods at the request of merchandisers or according to a warehouse report.

2.8.6. If errors are detected, enter corrections for the inappropriate position in the invoice of program 1 “C”.

2.8.7. Enter a new supplier if it is not in the directory with all the details specified in the invoice.

2.8.8. In the absence of invoices for the goods directly assigned to the operator, he is obliged to help another operator receive the goods.

2.8.9. Carry out work with entering balances, transmitting information on re-sorting of goods to the storekeeper on a daily basis.

2.9. Comply with the rules and regulations of labor protection, safety, industrial sanitation and fire protection.

2.10. Preparation of reports for accounting:

Every month, before the 5th day, reconcile with retail outlets for mutual settlements.

2.10.2. Conduct quarterly reconciliations with suppliers of alcoholic beverages.

2.10.3. In the 4th quarter of each year, reconcile with all suppliers. Based on the results of the reconciliation, it is mandatory to sign the corresponding document (reconciliation act).

2.10.4. If an error is detected in the accounting program after the closure of the period (9th day of the month following the reporting one), report the information to the accounting department to make appropriate corrections in the accounting records.

Must know:

3.1. Resolutions, instructions, orders relating to the work performed.

3.2. Document flow for goods movement.

3.3. Program 1 “C”, and have practical computer skills.

Discounts and markups on goods.

3.5. The procedure for entering a client into the product directory.

3.6. The procedure for processing documents for receipt, consumption and movement.

3.7. Rules for filling out the product directory.

3.8. Internal labor regulations.

3.9. Rules and regulations of occupational health, safety, industrial sanitation and fire protection.

3.10. Providing information to non-employees of the company only with the permission of the immediate manager (receipt prices, any reports, balances, etc. information).

4. Has the right:

4.1. To receive benefits, bonuses, as well as other forms of incentives, advanced training and obtaining special knowledge provided for this position, subject to the successful completion of their duties and individually assigned tasks.

4.2. Receive from management and company employees the information necessary to perform official duties.

4.3. Make proposals to management for activities aimed at increasing productivity and improving working conditions.

4.4. Submit proposals for rewarding and bringing to disciplinary liability for violation of labor discipline of employees who are directly subordinate.

4.5. Take part in meetings on issues within his competence.

4.6. Use the necessary technical means to perform assigned duties.

5. Responsible for:

5.1. Timely and correct execution of price tags and repeat price tags

5.2. Unclear and untimely performance of their duties.

5.3. Illegal actions with documents and information about the activities of the company.

5.4. Security of confidential information received in the company.

5.5. Financial liability according to the contract with the employee.

6. Criteria for evaluating activities:

6.1. The criteria for evaluating the Operator’s activities are:

— formation of markup

- work with re-grading

— creating invoices without errors

I APPROVED Head "_____________" _____________ (____________) "____"_____________ _____ Mr. M.P.

JOB DESCRIPTION for a personal computer operator (sample form)

1. GENERAL PROVISIONS

1.1. This job description defines the functional duties, rights and responsibilities of a personal computer operator.

1.2. A personal computer operator belongs to the category of technical workers.

1.3. A person with _________ education and work experience of at least ____ years is appointed to the position of personal computer operator.

1.4. A personal computer operator is appointed and dismissed by the head of the organization upon the recommendation of _________________.

1.5. The personal computer operator reports directly to _______________.

1.6. A personal computer operator must know:

Orders, directions, instructions, instructions and other regulatory documents regulating the work of a computer operator;

Rules for computer operation and copier maintenance;

Rules for the preparation of documents, including business documentation using standard forms;

Spelling and punctuation rules;

Rules of record keeping;

Software (rules for working with Windows, Microsoft Office, etc.);

Computer technology, communications and communications;

Work culture and ethics of business communication;

Fundamentals of labor and labor protection legislation of the Russian Federation;

Constituent documents of the organization, its staffing table, internal labor regulations;

Rules and regulations of occupational health, safety, industrial sanitation and fire protection.

2. FUNCTIONAL RESPONSIBILITIES

2.1. Personal computer operator:

2.1.1. Carries out technical preparation of documentation necessary in the course of the company's work.

2.1.2. Copies documents using a copier.

2.1.3. Types various texts in compliance with the rules of spelling and punctuation, as well as standards for the design of organizational and administrative documentation.

2.1.4. Handles email, receives incoming emails and ensures outgoing emails are sent on time.

2.1.5. Prints and organizes necessary documents.

2.1.6. Enters various information into computer databases that is important and necessary for the operation of the company.

2.1.7. Monitors the condition of the computer and copy equipment.

2.1.8. Timely informs management about the need to purchase materials directly related to the production process.

2.1.9. Must promptly respond to requests from other employees in the area of professional activity and provide the required information in full.

2.1.10. Must comply with established deadlines for completing tasks and assignments.

2.1.11. Obliged to provide assistance to work colleagues in solving the problems of their activities in the event that assistance can lead to a qualitative improvement in performance results.

2.1.12. Obliged to honestly and conscientiously perform the duties assigned to him.

2.1.13. Obligated to keep the property in use safe and sound.

2.1.14. Obliged to keep official and commercial secrets.

2.1.15. Must comply with internal labor regulations, labor protection, safety regulations, industrial sanitation and fire protection.

2.1.16. ____________________.

3. RIGHTS

3.1. The personal computer operator has the right:

3.1.1. Require the management of the organization to provide assistance in the performance of their official duties.

3.1.2. Pass certification in the prescribed manner with the right to receive the appropriate qualification category.

3.1.3. Improve your skills.

3.1.4. Get acquainted with draft decisions of the organization’s management relating to its activities.

3.1.5. Submit proposals on issues related to your activities for consideration by your immediate supervisor.

3.1.6. Receive from employees of the organization the information necessary to carry out its activities.

3.1.7. __________________.

4. RESPONSIBILITY

4.1. The personal computer operator is responsible for:

4.1.1. For failure to perform or improper performance of their duties provided for in this job description - in accordance with current labor legislation.

4.1.2. For offenses committed during the period of its activities - in accordance with current civil, administrative and criminal legislation.

4.1.3. For causing material damage - in accordance with current legislation.

4.1.4. For violation of internal labor regulations, fire safety and safety regulations established in the organization.

4.1.5. ______________________.

5. OPERATING MODE

5.1. The work schedule of a personal computer operator is determined in accordance with the internal labor regulations established in the organization.

_____________________________ ___________ ____________________ (position of the person (signature) (full name) who compiled the instructions) "___"__________ ___ AGREED BY: Legal Adviser ____________ ___________________ (signature) (full name) "___"__________ ___ g . I have read the instructions: _____________ ___________________ (signature) (full name)

PC operators are one of the most in-demand professions of our time. What does a PC operator do?

He corresponds with clients and partners of the company, maintains accounting, provides electronic communication, acceptance and payment of payments. For normal operation of electronic systems, proper maintenance is necessary. Company clients need online support. PC operators do this important work.

Operators have to:

quickly type text, fill out tables;
communicate with clients;
make changes to customer databases and product availability tables;
make calculations;
format documents;
forward and receive mail.

The responsibilities of a PC operator also include other operations.

Required qualities

A PC operator must be well aware of the possible intricacies of working with a computer. In addition, such a person needs to have patience, be attentive, diligent and able to concentrate on solving a specific problem for a long time. The responsibilities of a PC operator are not for everyone. Many people are unable to cope with what seems to be a simple job.

Place of work

PC operators can work in a company engaged in:

trade;
vehicles (logistics);
banking;
medicine;
design companies, etc.

Such vacancies as PC operator (remotely) are quite in demand. In some companies, you can successfully work from home. This is very beneficial for both the company and the employee.

The company saves on the need to organize an operator’s workplace, on renting premises for an office, and the PC operator remotely gets the opportunity to work in comfortable conditions.

What responsibilities must a personal computer operator perform?

The responsibilities of a PC operator include many operations:

processing information and messages received by e-mail, as well as other correspondence: customer applications, invoices, invoices;
archiving of documentation;
preparation of reports.

Here you can also add work with office equipment (fax, copier, printer, etc.).

Additionally, the responsibilities of a PC operator include:

communication by telephone;
adding information to the site;
entering product barcodes into the cash register system.

The responsibilities of a PC operator are clearly stated in the job description. Before starting work, it is best to read it carefully.

Personal computer operators need to know what their responsibilities are. A job description for a PC operator has been created specifically for this purpose. It contains a detailed list of responsibilities, which consists of several parts.

1. General section of PC operator responsibilities:

A full-time operator belongs to the category of financially responsible technical employees who are hired and fired by order of the director.
The operator must have secondary education and skills in working with certain programs.
The operator reports to the head of the department, the director and his deputy.

2. Regulatory acts that guide the PC operator in his work: the charter of the enterprise, instructions and orders of the director, regulations, etc.

3. The working regime of PC operators is regulated by the regime for using working time adopted at the enterprise. Operators are given time to rest according to a predetermined schedule.

The senior PC operator monitors the correctness of documentation and accepts applications for the supply of finished products from third-party clients and company managers. Prepares accompanying documents, invoices and delivery notes.

Additionally, the job description provides:

. Checking documents before releasing goods from the warehouse.
Storage and archiving of documents for enclosed goods.
Carrying out management orders related to the production process.
Monitoring compliance with delivery times of goods. Filling out reports on paper and electronic media.
Providing advice to clients on prices and product range. The operator must try to maintain the company's image and expand the customer base, help strengthen the reputation and increase the profit of the enterprise.
PC operators of shopping complexes must be fluent in the skills of a cashier-operator or skillfully replace cashiers when such a need arises.
The responsibilities of a PC operator include keeping the workplace clean and monitoring the serviceability of office and computer equipment.

In some companies, the employment contract provides for compensation at the expense of the PC operator for possible losses incurred by the company due to his fault. For some actions, a fine is provided in the amount specified in the employment contract. The PC operator must observe safety precautions and discipline.

Additional requirements

To perform certain jobs, operator candidates are subject to separate requirements.

In most cases, these include knowledge of programs:

Microsoft Word Excel;
Microsoft Excel;
Outlook and some others.

In some cases, knowledge of image processing programs, such as Photoshop, is required.

PC Operator Responsibilities

Operators of personal computers bear certain responsibilities. The operator answers:

1. For the quality of performance of job duties in accordance with the labor legislation of the Russian Federation and instructions, internal regulations at a particular enterprise.

2. For possible offenses related to the activities of a PC operator in accordance with the civil and criminal legislation of the Russian Federation.

3. For possible infliction of material damage (including penalties imposed by inspection authorities) within the limits of the agreement concluded with the company on the financial liability of the PC operator.

PC operator rights

In addition to responsibilities, PC operators also have rights. Operators can:

be timely aware of management decisions and projects that are related to the performance of professional duties;
submit for consideration proposals to improve the work of a PC operator;
demand assistance in providing resources to perform official duties.

What is the salary of a PC operator?

The operator's earnings in most cases consist of a fixed salary. It can range from 8,000 to 30,000 rubles per month. On average 20,000. Operators working from home most often receive piecework remuneration depending on the amount of work performed.