How to fill out a utility bill. Receipts for utility services: how long to store and which form is relevant Payment document for housing and communal services from 01.01 sample

Appendix No. 2

to the order of the Ministry of Construction

and housing and communal services

Russian Federation

BY COMPLETING THE SAMPLE PAYMENT DOCUMENT FORM

TO PAY A FEE FOR THE MAINTENANCE AND REPAIR OF A RESIDENTIAL PREMISES

AND PROVISION OF PUBLIC SERVICES

I. General provisions

1. These Guidelines for filling out a sample form of a payment document for paying fees for the maintenance and repair of residential premises and the provision of utilities (hereinafter referred to as the Guidelines) were developed to explain the procedure for filling out a sample form of a payment document intended for making and (or) calculating fees for the maintenance and repair of residential premises and the provision of utilities (hereinafter referred to as the payment document), in accordance with the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation dated May 6, 2011 N 354 (Meeting legislation of the Russian Federation, 2011, art. 3168; 2012, art. 3008; 4216; Art. 4979; Art. 811; Art. 1627; Art. 773; 2015, No. 9, Art. 1316) (hereinafter referred to as the Rules for the provision of public services).

2. In order to automate the acceptance of payments from citizens, it is recommended to supplement the payment document with special codes - identifiers of the payer and payee.

3. The payment document is recommended to be used to inform the consumer about the accrued payment for utilities - to resource supplying organizations, with the exception of payments for utilities consumed when using common property in an apartment building, as well as for the maintenance and repair of residential premises - to the service provider, in cases established by part 7.1 of Article 155 of the Housing Code of the Russian Federation (Collected Legislation of the Russian Federation, 2005, No. 1, Art. 14; 2011, No. 23, Art. 3263, No. 50, Art. 7359; 2012, No. 53, Art. 7596; 2014 , N 30, Art. 4264; 2015, N 1, Art.

The payment document can also be used for consumers to pay for other services and work performed for them in accordance with the agreement concluded between the consumer and the utility provider and (or) the management agreement for an apartment building.

4. It is recommended to use the payment document to provide consumers with notification and reference information, the indication of which is provided for in the Rules for the provision of public utility services. For the purpose of additional explanations, the provider of services (works) is recommended to make changes to the payment document he draws up by adding additional information while maintaining the set of mandatory indicators.

5. In order for the consumer to pay for services in amounts that do not correspond to those specified in the payment document for the billing period, including for making payments on account of future billing periods and partial payment, it is recommended to issue the consumer a blank payment document that does not contain a calculation of the amount of payment for each type of service , amount to be paid, indication of the billing period. At the same time, the consumer is not recommended to enter arbitrary amounts into the payment document for services at his discretion.

II. Completing section 1 "Information about the payer

and the service provider"

6. Section 1 “Information about the payer and service provider” contains mandatory information in accordance with paragraph 69 of the Rules for the provision of public services:

a) postal address of the residential (non-residential) premises, information about the owner (owners) of the premises (indicating the name of the legal entity or surname, first name and patronymic of an individual), and for residential premises of state and municipal housing funds - information about the tenant of the residential premises (with indicating the last name, first name and patronymic of the employer);

b) the name of the contractor (indicating the name of the legal entity or the last name, first name and patronymic of an individual entrepreneur), his bank account number and bank details, address (location), contact telephone numbers, fax numbers and (if available) email addresses, address performer's website on the Internet;

c) paid month.

If the provider involves a third-party organization in calculating payments to be made by consumers, then in section 1 “Information about the payer and service provider” it is recommended to additionally indicate the name of such organization, its address, telephone, fax, email address, website address on the Internet, operating mode.

7. In addition to this information, it is recommended to indicate in the title part of the payment document the information necessary to calculate the amount of the fee:

a) on the total area of non-residential premises, residential premises, the owner of which (or the tenant - in the premises of the state, municipal housing stock) is the consumer of the services;

b) on the number of citizens permanently residing in the premises.

To calculate the amount of payment in a communal apartment, it is recommended to indicate the area of the premises (room) in the title part of the payment document as the sum of the area of the room, the owner (tenant) of which is the consumer, and the share of the area of other premises in the communal apartment, used for servicing more than one, per this room. rooms.

The payment document may contain additional information about the area occupied by the consumer in a communal apartment, as well as information about the total area of the house and the total area of residential and non-residential premises in an apartment building, as well as other information in accordance with subparagraph "l" of paragraph 69 of the Rules for the provision of utility services .

III. Completing Section 2 "Information for Payment of Fees"

to the payee(s)"

8. Section 2 “Information for making payments to the payee(s)” indicates the name, bank account number and bank details of the organization providing services and each of the organizations providing other services, if the payment document contains information on calculating payments to several providers of services, as well as amounts presented to the consumer by the provider(s) for payment for the billing period.

If there is a decision adopted by the general meeting of owners of premises in an apartment building, members of a homeowners’ association, housing, housing construction or other specialized consumer cooperative (hereinafter referred to as the partnership or cooperative) to pay for all or some utilities (except for general house needs) resource supplying organizations, it is recommended to supplement this section of the payment document with information about the resource supplying organizations and, accordingly, about the payment amounts due to these payment recipients.

The data in this section is required when making a payment (payments) by the consumer directly to the resource supplying organization that sells the utility resource to the contractor, or through payment agents or bank payment agents specified by such resource supplying organization in the case where the decision to switch to this method of payment and the date of transition adopted by the general meeting of owners of premises in an apartment building, members of a partnership or cooperative.

9. The column “Amount payable for the billing period” of section 2 “Information for making a payment to the payee (payment recipients)” is filled in based on the calculation of the amounts specified in columns 11, 12 and 13 of section 3 “Calculation of the amount of payment for the maintenance and repair of residential premises and utilities" or column 6 of section 6 "Calculation of the amount payable taking into account installment payments." The amount in column 6 of section 6 "Calculation of the amount payable taking into account installment payment" is taken into account for payment by the consumer in the column "Amount payable for the billing period" of section 2 "Information for making payment to the payee (payees)" after the consumer agrees to the installment plan.

10. The total amount of debt (paid towards future billing periods) for previous billing periods is reflected in section 2 “Information for making payments to the payee(s)” in accordance with subparagraph “d” of paragraph 65 and subparagraphs “h” and “l” of paragraph 69 Rules for the provision of public services.

When filling out section 2 “Information for making payments to the payee(s)”, it is recommended to indicate the amounts of debt (paid towards future billing periods) calculated for the period from the 26th day of the month preceding the billing month to the 25th day of the billing month inclusive.

The payment document can be supplemented with information about the debt for each type of utility service, which is recorded in accordance with paragraph 118 of the Rules for the provision of utility services.

It is recommended that penalties (fines, penalties) accrued to the consumer for late payment for services rendered should be made in a separate payment document sent to the consumer in accordance with paragraphs 71 and 159 of the Rules for the provision of utility services.

IV. Completing section 3 "Calculation"

the amount of payment for the maintenance and repair of residential premises

and utilities"

11. Section 3 “Calculation of the amount of payment for the maintenance and repair of residential premises and utilities” provides a detailed calculation of the amount of payment for the maintenance and repair of residential premises and utilities.

12. Column 1 lists the types of services for the maintenance and repair of residential premises and the types of utility services, taking into account the specifics of providing utility services in cases of lack of centralized heating, hot water supply, as well as taking into account the purposes of providing utility services.

The line “Total payment for utilities” in column 1 is intended to reflect the total amount of payment for utilities for the billing period; data on it is filled in in columns 8 - 13.

If a social norm for the consumption of electrical energy (power) is established and applied in accordance with the legislation of the Russian Federation, column 1 includes additional lines that constitute the payment for utility services for electricity supply within and in excess of the social norm for the consumption of electrical energy (power), as well as the line reflecting the total volume of such utility service payable by the consumer.

If, in accordance with the legislation of the Russian Federation, two-component tariffs for hot water are established, column 1 includes additional lines reflecting the component for cold water intended for heating in order to provide public services for hot water supply, and the component for thermal energy used to heat cold water for the purpose of providing public hot water supply services.

If there is no centralized heating and (or) hot water supply in an apartment building or residential building, column 1 for the relevant types of services indicates the utility resources used for the production and provision of such services (cold water, electric energy, natural gas, domestic gas in cylinders, solid fuel in the presence of stove heating).

For the type of service “Gas supply”, the supply of gas in cylinders is also indicated in accordance with paragraph 78 of the Rules for the provision of utility services.

When consumers use natural gas for domestic needs with the allocation of different standard volumes of gas consumption in the areas of its use: for heating needs, for heating cold water for the needs of hot water supply and (or) cooking, the line "Gas supply" in column 1 is indicated components of gas payments according to the purposes of its consumption.

If heat supply services are provided to consumers through the sale of solid fuel, then the corresponding line in column 1 is added as a line for the corresponding type of payment.

If utility services are provided to consumers for the purpose of their use of land plots and outbuildings located on them (for lighting, preparation of feed for livestock, heating, water heating, irrigation, etc.), Column 1 includes additional lines corresponding to the types of payments for types of services in depending on the directions (goals) of using communal resources.

The last line in column 1 is intended to reflect the total amount of payment for the billing period as a whole for all types of services; data on it is filled out only in columns 8 - 11.

13. In the line “Maintenance and repair of residential premises” the name of the corresponding fee is indicated.

In accordance with Article 154 of the Housing Code of the Russian Federation (Collection of Legislation of the Russian Federation, 2005, N 1, Art. 14; 2011, N 23, Art. 3263, N 50, Art. 7359; 2012, N 53, Art. 7596; 2014 , No. 30, Art. 4218, Art. 4264; 2015, No. 1, Art. 38) for owners of premises in an apartment building, a fee is established for the maintenance and repair of residential premises, which includes a fee for services and work on the management of an apartment building. and current repairs of common property in an apartment building, the service provider in column 1 indicates the relevant types of services. In this regard, in column 1 it is recommended to indicate other services provided for in the management agreement for an apartment building.

If the owners of premises in an apartment building did not ensure the installation of a common house meter for used water, heat energy, electrical energy before July 1, 2012, a collective gas meter before January 1, 2015, did not decide to include the costs of installing common house utility meters resources in payment for the maintenance and repair of residential premises, and such installation was carried out by the resource supplying organization during the period specified in the Federal Law of November 23, 2009 N 261-FZ "On energy saving and increasing energy efficiency and on introducing amendments to certain legislative acts of the Russian Federation" (Collection of Legislation of the Russian Federation, 2009, No. 48, Art. 5711; 2010, No. 19, Art. 2291, No. 31, Art. 4160, Art. 4206; 2011, No. 29, Art. 4288, Art. 429; N 30, Art. 4590, Art. 7061, Art. 7359, Art. 7447; 7595; 2013, N 14, Art. 1652, Art. 2871, Art. 3477, Art. 6961, Art. 6964, art. 6966, art. 6982; 2014, N 40, art. 5322, N 45, art. 6149, art. 6154; 2015, N 1, art. 19), then in column 1 it is recommended to include in an additional line (additional lines) the type of services for the installation of a common house utility meter, the recipient of payment for which and interest for installments of such a service is the corresponding resource supplying organization.

In the line “Maintenance and repair of residential premises”, columns 3, 4, 6, 7, 12 and 13, which contain indicators characterizing public services, are not filled in.

14. Column 2 indicates the units of measurement by type of service used when calculating the amount of payment, and when establishing, in accordance with the legislation of the Russian Federation, two-component tariffs for hot water and (or) in the absence of centralized heating, hot water supply - units of measurement of utility resources used to provide appropriate public services.

15. Column 3 indicates the volume of utilities for their consumption directly in residential or non-residential premises, as well as for the use of a land plot and outbuildings located on them (hereinafter referred to as individual consumption), which is determined for each type of utilities in one of the following ways depending on the equipment of an apartment building, residential building, outbuildings and premises with metering devices and in accordance with other conditions established by the Rules for the provision of utility services.

The method used to determine the volume of utility services is indicated by the corresponding code (from those given in the note to the table of this section), which is indicated in column 3 for each type of utility service or type of utility resource named in column 1 (including the purposes of their use).

If there is no centralized heating and (or) hot water supply in an apartment building, column 3 indicates the total volume of communal resources named in column 1 used for heating and hot water supply.

16. Column 4 indicates the volume of utilities for general house needs pertaining to the corresponding premises in an apartment building.

If there is no centralized heating and (or) hot water supply in an apartment building, column 4 in the lines “heating” and “hot water supply” is not filled out.

The method used to determine the volume of utility services is indicated by the corresponding code (from those given in the note to the table of this section), which is indicated in column 4 for each type of utility service (named in column 1), by which column 4 is calculated.

If, when calculating the amount of payment for utilities for general house needs, a negative difference is formed in the volume of utilities in accordance with the procedure for its determination established by the Rules for the provision of utility services, the corresponding amount of reduction in such volumes is shown in column 4 with a minus sign on the line of the corresponding type of utilities services.

17. Column 5 indicates tariffs for all types of utility resources per unit of volume and the amount of payment for the maintenance and repair of residential premises per 1 sq. m. m of total area.

If a social norm for the consumption of electrical energy (power) is established and applied in accordance with the legislation of the Russian Federation, column 5 lists the applicable tariffs (within and in excess of such social norm) by introducing additional lines for each such service corresponding to the applicable tariffs.

If, in accordance with the legislation of the Russian Federation, two-component tariffs for hot water are established, column 5 indicates the component tariff for cold water intended for heating in order to provide public services for hot water supply and the component tariff for thermal energy used to heat cold water in order to provide utility service for hot water supply, by introducing additional lines corresponding to the specified components.

In case of establishment and application in accordance with the legislation of the Russian Federation of tariffs (prices) other than single-rate tariffs (prices) (two-rate tariffs (prices), tariffs (prices) differentiated by time of day or other criteria reflecting the degree of use of utility resources) , column 5 lists all applicable tariffs by introducing additional lines for each such service corresponding to the applicable tariffs.

18. Columns 6 - 7 indicate the amount of payment for utility services for individual consumption and general household needs. The amount of payment for utility services for individual consumption is calculated based on the volume of utility services indicated in column 3 for each type of utility service (each type of utility resource) and the tariffs (costs) for utility services (resources) indicated in column 5.

The amount of payment for utilities for general house needs for each type of utility service is calculated based on the volume indicated in column 4 and the tariffs for utilities indicated in column 5.

If in column 4 of this section the volume of utilities for one or more types of utilities is shown with a minus sign, then the amount of payment in column 6 for the corresponding type of utilities is calculated based on the volume of utilities determined in column 3 taking into account the negative difference in volumes utilities shown in column 4.

19. Column 8 indicates the fee for the maintenance and repair of residential premises, calculated on the basis of the total area of the premises specified in section 1 “Information about the payer and service provider” and the amount of the fee specified in column 5. The corresponding fee for non-residential premises is calculated in the same way . For each type of utilities, column 8 indicates the total amount of payment for utilities, for individual consumption and general household needs as the sum of the indicators in columns 6 and 7.

20. Column 9 reflects the total amount of fee recalculation for each type of service, for all reasons, which are detailed in section 4 “Reference Information” of the payment document. The amount of recalculations for fee reduction is reflected with a “-” sign, and for additional charges - with a “+” sign.

21. Column 10 reflects the amount of discounts to the amount of fees for each type of service in connection with the provision of benefits to consumers, subsidies for paying for services (with the exception of subsidies and compensation or other measures of social support for citizens in cash).

22. Column 11 reflects the accrued fee for the maintenance and repair of residential premises specified in column 8, taking into account the indicators in columns 9 and 10, as well as the accrued fee for each type of utility service specified in column 8, minus the amount of discounts specified in column 10, and taking into account the amount of recalculations (for additional charges and reductions) in column 9.

23. Columns 12 and 13 indicate the amounts calculated for payment for each type of utility services in column 11 and attributable to the payment of utility services in terms of fees for individual consumption (column 12) and for general house needs (column 13).

V. Completing Section 4 "Reference Information"

24. Section 4 “Reference Information” provides reference information used in calculating the amount of payment for utility services.

25. Column 1 indicates the standards for the consumption of utility services in residential premises in force during the billing period (kW/hour, Gcal, cubic m), approved by government authorities of the constituent entities of the Russian Federation in accordance with the Rules for establishing and determining standards for the consumption of utility services, approved by the resolution Government of the Russian Federation dated May 23, 2006 N 306 (Collection of Legislation of the Russian Federation, 2006, N 22, Art. 2338; 2012, N 15, Art. 1783; 2013, N 16, Art. 1972; 2014, N 14, Art. . 1627; N 52, Art. 7773; 2015, N 9, Art. 1316) (hereinafter referred to as the Rules for establishing standards for the consumption of utility services) to calculate the amount of payment for utility services.

26. Column 2 indicates the standards for the consumption of utility services for general house needs in the billing period (kW/hour, Gcal, cubic m), approved by the state authorities of the constituent entities of the Russian Federation in accordance with the Rules for establishing standards for the consumption of utility services.

27. Column 3 indicates the readings of individual (apartment) utility metering devices provided by consumers of utility services in the current month.

28. Column 4 indicates the readings of utility metering devices (common house), provided by the provider of utility services or the resource supplying organization with a direct management method.

29. Column 5 indicates the total volume of utilities in residential and non-residential premises, used to calculate the volume of utilities for general household consumption in an apartment building.

30. Column 6 indicates the total volume of utility services for general house needs, which is determined by the service provider in accordance with the Rules for the provision of utility services, including taking into account the equipment of the apartment building with metering devices.

When filling out column 5 in the absence of centralized heating and (or) hot water supply, it is recommended to take into account paragraph 54 of the Rules for the provision of utility services.

31. If in section 3 "Calculation of the amount of payment for the maintenance and repair of residential premises and utilities" consumers are charged for the installation of a common house utility meter in the manner and in the cases specified in paragraph 13 of these Methodological Recommendations, then in the table of section 4 " Reference information" additional column 7 is introduced to indicate the total amount of expenses of the resource supplying organization for the installation of a common building metering device in an apartment building in accordance with paragraph 38(1) of the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491 (Collected Legislation of the Russian Federation 2006, No. 34, Art. 3680; 2011, No. 22, Art. 3168, 2013, No. 21, Art. 2648, 2014, No. 14, Art. 1627).

32. Section 4 “Reference information” indicates approved by the highest official of the constituent entity of the Russian Federation (the head of the highest executive body of state power of the constituent entity of the Russian Federation) on the basis of Article 157.1 of the Housing Code of the Russian Federation (Collected Legislation of the Russian Federation, 2005, No. 1, Art. 14 ; 2011, No. 3263, No. 7359; 2012, No. 7596; maximum) index of changes in the size of payments made by citizens for utility services in a municipality.

VI. Filling out section 5 "Information on recalculations

(additional charges +, reductions -)"

33. Section 5 “Information on recalculations (additional charges +, reductions -)” includes information on recalculations of fees for each type of service in the billing period. This section is indicated in the payment document if consumers are recalculated the amount of payment for one or more types of services.

34. For each type of service, the grounds and amounts of recalculation (additional accrual or reduction) are indicated.

In accordance with subparagraph "g" of paragraph 69 of the Rules for the Provision of Utility Services, section 5 "Information on recalculations (additional charges +, reductions -)" includes information on recalculations of fees for utility services, including in connection with:

a) use of residential premises by temporarily residing consumers;

b) provision of utility services of inadequate quality and (or) with interruptions exceeding the established duration;

c) temporary absence of the consumer in the occupied residential premises, which is not equipped with individual and (or) general (apartment) metering devices;

d) payment by the contractor to the consumer of penalties (fines, penalties) established by federal laws and the agreement containing provisions on the provision of utility services;

e) other grounds established in the Rules for the provision of public services.

35. In section 5 “Information on recalculations (additional charges +, reductions -)” it is recommended to include the following information:

a) if an apartment building is equipped with a collective (common building) heat energy meter and, at the same time, the residential premises in the apartment building, the total area of which is more than 50 percent of the total area of all residential and non-residential premises in the apartment building, are equipped with distributors, then in accordance with paragraph 53 of the Rules for the provision utilities calculated in accordance with paragraphs 42 and 43 of the Rules for the provision of utility services, the amount of payment for utility heating services provided to the consumer in a residential or non-residential premises equipped with distributors, subject to adjustment once a year by the contractor in accordance with formula 6 of Appendix No. 2 to the Rules provision of public services;

b) amounts accrued to the consumer and (or) paid by him, identified during the verification of the reliability of the information provided by the consumer about the readings of individual, common (apartment), room metering devices and (or) verification of their condition by the contractor, are adjusted when calculating the payment for future billing periods , in accordance with paragraph 61 of the Rules for the provision of public services;

c) about amounts overpaid by the consumer on account of future billing periods.

36. In section 5 “Information on recalculations (additional charges +, reductions -)” in cases of provision of services and performance of work of inadequate quality and (or) with interruptions exceeding the established duration, on the basis of paragraph 6 of the Rules for changing the amount of payment for the maintenance and repair of residential premises in the case of provision of services and performance of work on the management, maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding the established duration, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491 (Collection of Legislation of the Russian Federation , 2006, No. 3680; 2011, No. 3168; 2013, No. 2648; 2014, No. 1627), the amount of the reduction in fees for the maintenance and repair of residential premises is indicated.

37. If recalculations for one of the services were made on several grounds, in section 5 “Information on recalculations (additional charges +, reductions -)” it is recommended to indicate all the reasons for recalculating the amount of the fee for this service, indicating the recalculation amount separately for each of them.

VII. Completing section 6 "Calculation of the amount to be paid, taking into account

installment payment"

38. In cases where in the billing period the amount of payment accrued to the consumer for any utility service, specified in column 11 of section 3 “Calculation of the amount of payment for the maintenance and repair of residential premises and utilities”, exceeds by more than 25 percent the amount of payment for specified utility service accrued for the same billing period last year, then in accordance with paragraph 72 of the Rules for the provision of utility services by the provider of the relevant services in section 6 “Calculation of the amount payable taking into account installment payment” information is indicated on providing the consumer with the opportunity to pay for the utility service with taking into account installment payments.

39. When providing an installment plan for the first time in accordance with paragraph 72 of the Rules for the provision of utility services, in section 6 “Calculation of the amount payable taking into account installment payment” it is indicated: “Dear consumer, you have the right to receive an installment plan for utilities for a period of 12 months at ____% rate (% amount is __________ rubles). The amount to be paid, taking into account installments, is ___________ rubles. To receive an installment plan, you need to contact the address: _________________ from __.__ to __.__ hours."

40. Section 6 “Calculation of the amount payable taking into account installment payment” provides information on determining the amount of payment for the billing period, taking into account the payment in installments provided to the consumer for those types of services for which such an installment plan is provided in the manner and on the terms established by paragraphs 72 and 75 Rules for the provision of public services. If the consumer is not provided with installment payment, this section is not indicated in the payment document.

41. Column 1 indicates the types of utility services for which payment by installments is provided in a given billing period and (or) payment is subject to payment taking into account the installment payment in a given billing period.

If installment payment for utilities is provided to the consumer (in accordance with the agreement concluded with him) in terms of a separate payment for utilities for individual consumption and payment for utilities for general household needs, then it is recommended to indicate the corresponding components of the payment in Section 6 line by line for the corresponding type of utility services, for which installment payment is provided (for example: in column 1, after the line “heating” below, two additional lines are included: “including: for individual consumption and for general house needs”).

42. Column 2 indicates the amount of payment at the rate of one twelfth of the amount of payment for utilities specified in columns 11, 12 and 13 of section 3 “Calculation of the amount of payment for the maintenance and repair of residential premises and utilities”, in the case established by paragraph 72 Rules for the provision of utility services, or based on other calculations established by the agreement with the consumer.

43. Column 3 indicates the payment amount at the rate of one twelfth of the amount of payment for utility services determined for previous billing periods, starting from which the consumer is provided with payment in installments in accordance with paragraph 72 of the Rules for the provision of utility services, or from another calculation established by agreement with the consumer.

44. Column 4 reflects the amount of accrued interest for installment payment for each type of service to the consumer in a given billing period based on clause 72 of the Rules for the provision of utility services.

45. Column 5 indicates interest for installment payments.

46. Column 6 indicates the fee for each type of service with installment payment provided in a given billing period in accordance with paragraph 72 of the Rules for the provision of utility services.

In cases where the consumer has used installment plans in expired billing periods, column 6 indicates the total amount payable for the billing period with the provision of installments, which includes the installment payment for the billing period, previous billing periods and interest for the provision of installments.

VIII. Completing section 7 "Calculation of the contribution amount

for major repairs"

47. Section 7 “Calculation of the amount of contribution for major repairs” presents the calculation of the amount of contribution for major repairs of the common property of the owners of premises in an apartment building.

48. Column 1 indicates the service for which the contribution is made: major repairs.

49. Column 2 indicates the unit of measurement for the type of service used when calculating the amount of the contribution.

50. Column 3 indicates the amount of contribution for major repairs established in accordance with the legislation of the Russian Federation per 1 sq. m. m of total area.

51. Column 4 indicates the contribution for major repairs, calculated on the basis of the total area of the premises specified in section 1 “Information about the payer and service provider” and the amount of the contribution specified in column 4.

52. Column 5 reflects the amount of recalculation of the contribution amount. The amount of recalculations to reduce the contribution is reflected with a “-” sign, and for additional charges - with a “+” sign.

53. Column 6 reflects the amount of discounts to the amount of the contribution in connection with the provision of benefits and subsidies to consumers (with the exception of subsidies and compensation or other measures of social support for citizens in cash).

54. Column 7 reflects the accrued contribution for major repairs specified in column 4, minus the amount of discounts specified in column 6, and taking into account the amount of recalculations (for additional charges and reductions) in column 5.

IX. Completing section 8 "Information for making a contribution"

for major repairs"

55. Section 8 “Information for making a contribution for major repairs” indicates the name of the owner of the special account, the number of the special account and bank details, as well as the amount presented to the consumer by the owner of the special account for payment for the billing period. The section is completed if the owner of the special account is the person specified in Part 2 of Article 175 of the Housing Code of the Russian Federation (Collection of Legislation of the Russian Federation, 2005, N 1, Art. 14; 2011, N 23, Art. 3263, N 50, Art. 7359; 2012, No. 7596; 2014, No. 4218, Article 4264; If the capital repair fund is formed on the account of a regional operator, the name of the regional operator, its account number and bank details are indicated.

56. The amount payable for the billing period is determined by the final accrued contribution for major repairs specified in column 7 of Section 7 “Calculation of the amount of contribution for major repairs.”

57. When determining the amount of debt (advance) for previous periods, for the purpose of drawing up a payment document, the period from the 26th day of the month preceding the billing month to the 25th day of the billing month inclusive is accepted.

X. Completing the "Notification" section

58. The “Notification” section is included in the payment document sent by the utility service provider to all consumers.

The information listed in subparagraph "h" of paragraph 31 of the Rules for the provision of public utility services is communicated by the service provider to consumers at least once a quarter by including information in the "Notification" section of the payment document.

59. In accordance with subparagraph "h" of paragraph 31 of the Rules for the provision of public services, the service provider includes in the "Notification" section information about:

a) the timing and procedure for the consumer to take readings of individual, common (apartment), room metering devices and transfer information about the readings to the contractor or his authorized person;

b) application in case of failure by the consumer to provide information about the readings of metering devices, the information specified in paragraph 59 of the Rules for the provision of utility services;

c) the consequences of the consumer’s refusal to allow the contractor or a person authorized by him to enter the residential or non-residential premises occupied by the consumer on the agreed date and time to check the condition of the metering device and the reliability of the information previously provided by the consumer about the readings of the metering devices;

d) the consequences of unauthorized intervention in the operation of a metering device located in a residential or non-residential premises of a consumer, resulting in distortion of the readings of the metering device or its damage, and unauthorized connection of the consumer’s equipment to in-house engineering systems or to centralized networks of engineering support.

60. The “Notification” section contains information about one of the methods provided for in the Rules for the provision of public utility services for taking and transferring to the service provider readings from individual, common (apartment) metering devices:

a) the consumer takes readings from individual, common (apartment) or room metering devices and transfers the received readings to the service provider or another person authorized by him (indicate the name of the authorized person in the payment document). For these purposes, in accordance with subparagraph "g" of paragraph 31 of the Rules for the Provision of Public Utilities, telephone, Internet and other methods may be used, including the possibility of remote transmission of information about meter readings;

b) readings of individual and general (apartment), room metering devices are taken by the service provider, a person authorized by him (indicate the name of the authorized person in the payment document) or another organization (indicate the name of the organization in the payment document) in cases and terms that are determined by the agreement containing provisions on the provision of utility services, and (or) by the decision of the owners of premises in an apartment building, as well as in other cases established by the Rules for the provision of utility services.

61. In accordance with subparagraph "h" of paragraph 31 of the Rules for the provision of utility services in the "Notification" section, it is recommended to disclose to consumers information about cases of calculation of fees for utility services specified in paragraphs 59, 60 and 62 of the Rules for the provision of utility services:

a) if consumers fail to provide information about the readings of metering devices within the established time frame or if the contractor is not allowed to the metering device to check the condition of the metering device and the reliability of the information provided by the consumer about its readings, the amount of the fee is determined based on the calculated average monthly volume of consumption of the utility resource by the consumer , determined according to the readings of an individual or general (apartment) meter, and after three billing periods - according to the standards for the consumption of utility services;

b) in the event of unauthorized intervention in the operation of the metering device, resulting in distortion of its readings or damage to the metering device, and unauthorized connection of the consumer’s equipment to in-house engineering systems or centralized networks of engineering and technical support, the service provider makes additional charges for the corresponding utilities based on the volume of the utility resource, calculated in accordance with paragraph 62 of the Rules for the provision of public utility services based on pipe capacity (for water supply, sanitation services) or taking into account the power of connected equipment (for other types of public services).

XI. Filling out the "Contact information" section

state housing supervision body of the subject

Russian Federation"

62. The section “Contact details of the state housing supervision body of a constituent entity of the Russian Federation” is included in the payment document sent by the utility service provider to all consumers.

The section includes information about the telephone number of the state housing supervision body of a constituent entity of the Russian Federation, intended for receiving messages from consumers, and about the reception hours of specialists from the state housing supervision agency of a constituent entity of the Russian Federation.

The usual conveniences of modern people are home heating, water, gas and electricity. These resources are provided to citizens by various organizations and public utility enterprises.

Payment for consumption is calculated through a special document at the place of consumption of energy resources. Previously, a separate payment was issued for each utility service, which led to confusion and loss of time from staying in long queues.

With the advent of a uniform receipt, the task of depositing money has become simpler. What kind of form this is and what its features are, the reader will find out in this article.

Purpose of the document

There are no requirements for the form and content of a receipt for utility services approved by legislative acts. They are taken from various regulatory documents.

For example, the Housing Code indicates the peculiarities of filling out payments, and No. 354 prescribes how to correctly indicate the details.

In 2011 The Ministry of Regional Development adopted Order No. 454, where the payment is in advisory form. Today, the Ministry of Construction has developed a different type of receipt with the ability to enter more information in a single format.

The payment document is a payment for housing and utilities. It must indicate consumer's residential address.

Also there included:

(number of kilowatts);
gas consumption;
the amount of heat used to heat the home;
water use (for hot and cold supply separately);
water drainage;
payment for ongoing and major repairs in public areas.

Receipt for utilities contains amounts for cleaning the area adjacent to the house and public stairs, garbage removal, as well as maintenance of utility networks.

Get the form receipts can be obtained in several ways:

in post offices;
on a special website (download to your computer and print);
type it in a text editor yourself.

Usually blank forms of payment documents are issued to residents. It happens when they do not reach their recipients. But the law does not consider this fact a serious argument not to make payment.

Differences between the new forms

The new type of receipt differs from the old versions in the transparency of the information it contains. The payer, making a payment to the cash desk, sees what the payment is calculated for. Each utility management company has developed its own form. But the main sections have the same shape.

At the top is indicated date of obligatory deposit of money.

There exists here two features:

1st – the consumer makes payments for the previous period;
2nd – the subscriber pays for current services.

The housing management company decides when to pay for services. Payments for accepted energy resources are paid according to meters and always for the current period of time. It is allowed to recalculate readings if the fact of inaccuracy in their taking is established.

Most formats contain separate lines where the number of residents is entered. This is important for owners of residential premises that are not equipped with metering units. The number of people in one living space is the main component in the formula for determining total consumption and calculating cost. The owner has the right to recalculate for a long period of absence of a family member. To confirm this fact, you will need to provide evidence.

Compared to the old version of the receipt the new payment form contains 7 sections:

information about the client and the company providing the services;
the amount of money to make the payment;
calculations of payment amounts;
reference information;
information on recalculations;
calculation of fees, which includes installments;
notification to the client.

The listed sections exist in a new format. Also, filling must be done according to the accepted standard.

Transcript and description of content

In the general form of a receipt for housing and utility services, there are many abbreviated terms. They are difficult to understand for an inexperienced subscriber.

Abbreviations are deciphered Thus:

Other designations are clear without translation. They talk about electricity supply, water supply, heat supply and gas supply.

Filling procedure

In practice, there are rules for entering information into a receipt.

They must be adhered to in this order:

The general receipt indicates the payment for the use of common property. The total payment is calculated: for heating general purpose areas; for lighting the adjacent area to the house, staircases, heating units, and so on; for keeping common property clean and in good technical condition.

Advanced software technologies allow subscribers to fill out a payment document and make a payment. There are several services on the Internet where subscribers can make financial transactions for utilities. They all work according to the same algorithm. After simple registration and creation of a personal account, the payer fills out a receipt online and, after approval, makes a money transfer. The form for filling out the document is no different from the standard one. All sections are filled out and calculations are made according to the specified rules.

Storage period

Every subscriber knows that a payment document must be saved for a long period of time.

You need to keep the old payment slip in order to avoid a potential conflict situation and document that you are right. Only the presence of a receipt can confirm payment for the disputed period of use of housing and utility services.

Regulatory documents define the approximate format of such a payment, but do not establish a storage period. In this case, you need to refer to the Civil Code of the Russian Federation regarding the limitation period. It is equal 3 years. After the specified time, receipts can be thrown away due to loss of relevance and possibility of further use.

For information on the rules for filling out a payment document for payment for consumed utilities, see the following video:

Since 2012, Muscovites can use the electronic government services service, which allows them to receive and pay for a single payment document for utilities remotely. The advantages of the Internet portal are obvious. Owners and tenants of apartments do not have to be in Moscow. You can receive the EDP through your personal account on the government services website and pay the bill from anywhere in the world.

What is a Unified Payment Document?

A single payment document is a receipt for payment for several services related to living in a residential premises. It is designed to streamline the process of paying for utilities to different suppliers. The bottom line is that services are provided by several companies, but there is only one receipt. After the payment is made, each organization receives its share of the payment.

Each house, each management company has its own characteristics - its own calculations, its own suppliers. Therefore, the composition of services included in the ENP may change. Calculations are formed based on information entered into the system. Part of the data is constant - the area of the house or apartment. Other information that requires periodic adjustments is service rates. Some information changes constantly - the amount of energy consumed and the volume of water, the amount of payment made.

After processing all the information, a Unified Payment Document is generated. It includes utilities at the place of residence in Moscow - for water, electricity, gas, heating, intercom, security, etc.

EPD form

The payment receipt form has changed several times. The current form came into use in January 2015. Below is a photo of the Unified payment document for housing and communal services.

Last name, first name, patronymic of the service consumer - owner or tenant of the residential premises.
Address of the apartment, house or other premises to which the payment is due.
Document barcode. It can be used when paying a receipt through electronic terminals.
The period for which the EPD was formed.
Service payer code is a digital designation of the owner or tenant for processing documents in a single settlement center. When paying for housing and communal services or accessing information, you must indicate the payer code.
Information about the management company servicing housing - name, address, contacts, payment details.
Information about the residential premises for which the payment is calculated: type of property, total and living area, number of residents, number of beneficiaries, date of the last payment for services.
List of services for which accrual is carried out.
Volumes of consumed housing and communal services for the month.
Current tariffs.
Amounts of charges for each service based on established tariffs.
Benefits by type of service.
Recalculation.
Total amounts for the period taking into account benefits and recalculations.

In addition to the receipt, the Unified Payment Document for Utilities in Moscow contains a tear-off form for submitting information about the readings of individual metering devices. The payer places the completed form in a special box at the management company or government service center.

In an empty space - under the receipt, information is placed for the specific owner or tenant of the premises. For example, the amount of debt for housing and communal services.

Residents of the capital receive a Unified Payment Document for housing and communal services in mailboxes at the address of their apartment, house, or other housing. The receipt is delivered by the 15th of the next month. Citizens registered on the government services portal receive EPD in their personal account.

Muscovites can receive detailed information about utility bills on their cell phones. To do this, you need to send an SMS message to number 7377. Text: rent payer number. The latter is a 10-digit code from the payment receipt.

Personal account on the government services website

Muscovites can use two portals that provide electronic services. This is the all-Russian website “State Services” gosuslugi.ru, and the “Services and Services” section of the official web resource of the mayor and the Moscow Government mos.ru. The fundamental difference between these resources is that the website of the capital’s authorities is focused on access to city services and is intended only for Muscovites.

You can receive the EPD in your personal account and pay for it after registering on the public services portal of the city of Moscow. Subsequently, you can enter the Internet service by authorizing the user. To register on the portal you need to enter:

Full name of the resident;
E-mail address;
mobile phone;
SNILS.

Contact information is confirmed by entering codes sent to your phone or email.

In his personal account, the user can pay for utilities, view current calculations, find out his debt for housing and communal services, and generate a receipt for payment. The service provides the opportunity to set up receiving EPD by phone or email. To receive a service, you need to select it in the catalog, enter the 10-digit payer code and select the billing period.

A single payment document on the website can be generated in regular form (for the current month) or in debt form (includes debt for the previous period).

Payments for housing and communal services on the government services website from credit cards of authorized banks are made without commission. The user receives an instant message about the payment. However, funds are not credited immediately. Recalculation of debt for utilities may take up to 3 business days.

How to pay for housing and communal services?

There are several ways to pay your housing and communal services bills:

Through bank cash desks. Traditionally, Russian citizens prefer to pay through Sberbank. The disadvantages of this option are the charging of high fees for making payments, the presence of queues, and long service.
Through ATMs. This method is suitable for plastic card holders. At the ATM you need to insert a card, select a service provider and enter the payer code. The system will issue the calculated amount. Then click on the “Pay” button and enter the payment amount. The money will be debited from the card.
Through terminals. The option is similar to the previous one, but payment can be made in cash.
Auto payment. Most banks provide this service for paying for housing and communal services. Money will be debited automatically on the specified day.
Internet banking, mobile banking. Payment is made remotely through the payer’s personal account on the official website of the credit institution.
Through Russian Post. You can pay for utilities at post offices.
Electronic online payment. Electronic services - Yandex.Money, QIWI and others make it possible to pay for utilities.
On the government services portal. In the personal account, the payer creates an EPD and pays for services without commission.

Not all payments go through on the same day. In order for the money to reach the supplier on time, payment in some cases must be made in advance. St. Petersburg and region

Attention! Lawyers do not make appointments, do not check the readiness of documents, do not advise on the addresses and operating hours of the MFC, and do not provide technical support on the State Services portal!

MINISTRY OF REGIONAL DEVELOPMENT OF THE RUSSIAN FEDERATION

ORDER
dated December 29, 2014 No. 924/pr
(registered with the Ministry of Justice of the Russian Federation on May 28, 2015 No. 37413)

ON APPROVAL OF THE SAMPLE FORM OF A PAYMENT DOCUMENT
TO PAY A FEE FOR THE MAINTENANCE AND REPAIR OF A RESIDENTIAL PREMISES
AND PROVISION OF PUBLIC SERVICES AND METHODOLOGICAL
RECOMMENDATIONS FOR COMPLETING IT

Came into force: from 06/09/2015

In accordance with subclause 5.2.53 of clause 5 of the Regulations on the Ministry of Construction and Housing and Communal Services of the Russian Federation, approved by Decree of the Government of the Russian Federation dated November 18, 2013 N 1038 “On the Ministry of Construction and Housing and Communal Services of the Russian Federation” (Collection of Legislation of the Russian Federation Federation, 2013, No. 47, Art. 6117; 2014, No. 12, Art. 1296, No. 40, Art.

1. Approve:

An approximate form of a payment document for payment of fees for the maintenance and repair of residential premises and the provision of utilities in accordance with Appendix No. 1 to this Order;

2. To recognize as not subject to application the order of the Ministry of Regional Development of the Russian Federation dated September 19, 2011 N 454 “On approval of the approximate form of a payment document for payment of fees for the maintenance and repair of residential premises and the provision of utilities and methodological recommendations for its completion” (registered by the Ministry of Justice Russia November 16, 2011, registration N 22321, Rossiyskaya Gazeta, 2011, N 273).

3. Control over the implementation of this order shall be entrusted to the Deputy Minister of Construction and Housing and Communal Services of the Russian Federation A.V. Chibisa.

Minister M. Men

Appendix No. 1

Sample form of payment document
to pay for the maintenance and repair of residential premises and the provision of utilities

1. These Guidelines for filling out a sample form of a payment document for paying fees for the maintenance and repair of residential premises and the provision of utilities (hereinafter referred to as the Guidelines) were developed to explain the procedure for filling out a sample form of a payment document intended for making and (or) calculating fees for the maintenance and repair of residential premises and the provision of utilities (hereinafter referred to as the payment document), in accordance with (Collected Legislation of the Russian Federation, 2011, N 22, Art. 3168; 2012, N 23, Art. 3008; N 36, Art. 4908 ; 2013, No. 1972; No. 31, No. 4979; Art. 1627; Art. 5428; Art. 6550; Art. 2015, Art. 1316) (hereinafter - Rules for the provision of public services).

2. In order to automate the acceptance of payments from citizens, it is recommended to supplement the payment document with special identifier codes for the payer and payee.

3. The payment document is recommended to be used to inform the consumer about the accrued payment for utilities - to resource supplying organizations, with the exception of payments for utilities consumed when using common property in an apartment building, as well as for the maintenance and repair of residential premises - to the service provider, in cases established by part 7 of article 155 of the Housing Code of the Russian Federation (Collected Legislation of the Russian Federation, 2005, N 1, art. 14; 2011, N 23, art. 3263, N 50, art. 7359; 2012, N 53, art. 7596; 2014 , N 30, art. 4264; 2015, no. 38). The payment document can also be used for consumers to pay for other services and work performed for them in accordance with the agreement concluded between the consumer and the utility provider and (or) the management agreement for an apartment building.

II. Filling out section 1 "Information about the payer and service provider"

6. Section 1 “Information about the payer and service provider” contains mandatory information in accordance with paragraph 69 of the Rules for the provision of public services:

c) paid month.

7. In addition to this information, it is recommended to indicate in the title part of the payment document the information necessary to calculate the amount of the fee:

a) on the total area of non-residential premises, residential premises, the owner of which (or the tenant - in the premises of the state, municipal housing stock) is the consumer of the services;

b) on the number of citizens permanently residing in the premises.

III. Completing section 2 "Information for making payments to the payee(s)"

IV. Filling out section 3 "Calculation of the amount of payment for the maintenance and repair of residential premises and utilities"

The line “Total payable for utilities” in column 1 is intended to reflect the total amount of payment for utilities for the billing period; data on it is filled out in columns 8-13.

For the type of service “Gas supply”, the supply of gas in cylinders is also indicated in accordance with paragraph 78 of the Rules for the provision of utility services.

When consumers use natural gas for domestic needs with the allocation of different standard volumes of gas consumption in the areas of its use: for heating needs, for heating cold water for the needs of hot water supply and (or) cooking, the line “Gas supply” in column 1 is indicated components of gas payments according to the purposes of its consumption.

If heat supply services are provided to consumers through the sale of solid fuel, then the corresponding line in column 1 is added as a line for the corresponding type of payment.

The last line in column 1 is intended to reflect the total amount of payment for the billing period as a whole for all types of services; data on it is filled out only in columns 8-11.

13. In the line “Maintenance and repair of residential premises” the name of the corresponding fee is indicated.

In the line “Maintenance and repair of residential premises”, columns 3, 4, 6, 7, 12 and 13, which contain indicators characterizing public services, are not filled in.

16. Column 4 indicates the volume of utilities for general house needs pertaining to the corresponding premises in an apartment building.

If there is no centralized heating and (or) hot water supply in an apartment building, column 4 in the lines “heating” and “hot water supply” is not filled out.

The method used to determine the volume of utility services is indicated by the corresponding code (from those given in the note to the table of this section), which is indicated in column 4 for each type of utility service (named in column 1), by which column 4 is calculated.

If, when calculating the amount of payment for utilities for general house needs, a negative difference is formed in the volume of utilities in accordance with the procedure for its determination established by the Rules for the provision of utility services, the corresponding amount of reduction in such volumes is shown in column 4 with a “minus” sign on the line of the corresponding type of utilities services.

17. Column 5 indicates tariffs for all types of utility resources per unit of volume and the amount of payment for the maintenance and repair of residential premises per 1 sq. m. m of total area.

18. Columns 6-7 indicate the amount of payment for utility services for individual consumption and general household needs. The amount of payment for utility services for individual consumption is calculated based on the volume of utility services indicated in column 3 for each type of utility service (each type of utility resource) and the tariffs (costs) for utility services (resources) indicated in column 5.

V. Completing Section 4 "Reference Information"

24. Section 4 “Reference Information” provides reference information used in calculating the amount of payment for utility services.

27. Column 3 indicates the readings of individual (apartment) utility metering devices provided by consumers of utility services in the current month.

28. Column 4 indicates the readings of utility metering devices (common house), provided by the provider of utility services or the resource supplying organization with a direct management method.

29. Column 5 indicates the total volume of utilities in residential and non-residential premises, used to calculate the volume of utilities for general household consumption in an apartment building.

When filling out column 5 in the absence of centralized heating and (or) hot water supply, it is recommended to take into account paragraph 54 of the Rules for the provision of utility services.

31. If in section 3 "Calculation of the amount of payment for the maintenance and repair of residential premises and utilities" consumers are charged for the installation of a common house utility meter in the manner and in the cases specified in paragraph 13 of these Methodological Recommendations, then in the table of section 4 " Reference information" additional column 7 is introduced to indicate the total amount of expenses of the resource supplying organization for the installation of a common building metering device in an apartment building in accordance with paragraph 38 of the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491 (Meeting legislation of the Russian Federation 2006, No. 3680; 2011, No. 3168, 2013, No. 2648, 2014, No. 1627).

32. Section 4 “Reference information” indicates approved by the highest official of the constituent entity of the Russian Federation (the head of the highest executive body of state power of the constituent entity of the Russian Federation) on the basis of Article 157 of the Housing Code of the Russian Federation (Collected Legislation of the Russian Federation, 2005, No. 1, Art. 14 ; 2011, N23, Art. 7359; 2012, Art. 7596; 2014, Art. 4264; the amount of payment made by citizens for utility services in the municipality.

VI. Filling out section 5 "Information on recalculations (additional charges +, reductions -)"

34. For each type of service, the grounds and amounts of recalculation (additional accrual or reduction) are indicated.

a) use of residential premises by temporarily residing consumers;

b) provision of utility services of inadequate quality and (or) with interruptions exceeding the established duration;

c) temporary absence of the consumer in the occupied residential premises, which is not equipped with individual and (or) general (apartment) metering devices;

d) payment by the contractor to the consumer of penalties (fines, penalties) established by federal laws and the agreement containing provisions on the provision of utility services;

e) other grounds established in the Rules for the provision of public services.

35. In section 5 “Information on recalculations (additional charges +, reductions -)” it is recommended to include the following information:

b) amounts accrued to the consumer and (or) paid by him, identified during the verification of the reliability of the information provided by the consumer about the readings of individual, common (apartment), room metering devices and (or) verification of their condition by the contractor, are adjusted when calculating the payment of future billing periods , in accordance with paragraph 61 of the Rules for the provision of utility services.

c) about amounts overpaid by the consumer on account of future billing periods.

36. In section 5 “Information on recalculations (additional charges +, reductions -)” in cases of provision of services and performance of work of inadequate quality and (or) with interruptions exceeding the established duration, on the basis of paragraph 6 of the Rules for changing the amount of payment for the maintenance and repair of residential premises in the case of provision of services and performance of work on the management, maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding the established duration, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491 (Collection of Legislation of the Russian Federation 2006, No. 3680; 2011, No. 22, Article 3168, 2013, No. 2648, 2014, No. 1627) indicates the amount of the reduction in fees for the maintenance and repair of residential premises.

VII. Completing section 6 "Calculation of the amount payable taking into account installment payments"

39. When providing an installment plan for the first time in accordance with clause 72 of the Rules for the provision of utility services, in section 6 “Calculation of the amount payable taking into account installment payment” it is indicated: “Dear consumer, you have the right to receive an installment plan for utilities for a period of 12 months at ____% rate (the amount of % is ________ rubles). The amount to be paid, taking into account installments, is _______ rubles. To receive an installment plan, you need to contact the following address: _______________ from __.__ to __.__ hours."

45. Column 5 indicates interest for installment payments.

46. Column 6 indicates the fee for each type of service with installment payment provided in a given billing period in accordance with paragraph 72 of the Rules for the provision of utility services.

VIII. Completing section 7 "Calculation of the contribution amount for major repairs"

48. Column 1 indicates the service for which the contribution is made: major repairs.

49. Column 2 indicates the unit of measurement for the type of service used when calculating the amount of the contribution.

50. Column 3 indicates the amount of contribution for major repairs established in accordance with the legislation of the Russian Federation per 1 sq. m. m of total area.

IX. Completing section 8 "Information for making a contribution for major repairs"

55. Section 8 “Information for making a contribution for major repairs” indicates the name of the owner of the special account, the number of the special account and bank details, as well as the amount presented to the consumer by the owner of the special account for payment for the billing period. The section is completed if the owner of the special account is the person specified in Part 2 of Article 175 of the Housing Code of the Russian Federation (Collection of Legislation of the Russian Federation, 2005, N 1, Art. 14; 2011, N 23, Art. 3263, N 50, Art. 7359; 2012, Art. 7596; 2014, Art. 4218; 2015, Art. If the capital repair fund is formed on the account of a regional operator, the name of the regional operator, its account number and bank details are indicated.

X. Completing the "Notification" section

58. The “Notification” section is included in the payment document sent by the utility service provider to all consumers.

59. In accordance with subparagraph "h" of paragraph 31 of the Rules for the provision of public services, the service provider includes in the "Notification" section information about:

b) in case of unauthorized intervention in the operation of the metering device, resulting in distortion of its readings or damage to the metering device, and unauthorized connection of the consumer’s equipment to in-house engineering systems or centralized networks of engineering and technical support, the service provider makes an additional charge for the corresponding utilities based on the volume of the utility resource, calculated in accordance with paragraph 62 of the Rules for the provision of public utility services based on pipe capacity (for water supply, sanitation services) or taking into account the power of connected equipment (for other types of public services).

XI. Filling out the section "Contact details of the state housing supervision body of a constituent entity of the Russian Federation"

The section includes information about the telephone number of the state housing supervision body of a constituent entity of the Russian Federation, intended for receiving messages from consumers and about the reception hours of specialists from the state housing supervision agency of a constituent entity of the Russian Federation.

///
Old version of the Approximate form of payment document - see.

Today, Russians pay for absolutely all utility services, presenting a housing and communal services receipt when repaying debts - the basis for completing the transfer of funds. A receipt for payment of utilities is an official payment document that reflects information about the amount of debt of utility users for the past period.

What information does a housing and communal services receipt include?

Receipts for payment of utilities include a list of typical utilities, as well as a list of items such as maintenance of common household services, routine repairs and major repairs. This document may also indicate the need to pay for the security of the territory of the house or the operation of a video surveillance system. Please note that coordination of absolutely all additional items with citizens living in the house is mandatory. This is usually done at general meetings. All owners of residential premises must separately agree in writing to pay for services that the standard receipt for housing and communal services does not include.

The final amount to be paid is calculated taking into account the established tariffs for a certain period and the indicators of the CG user's meter. Note that today individual metering devices are installed in many apartments. Their owners provide evidence themselves. As for residents who do not have metering devices, their utility bills are calculated based on standards or data from public meters. At the same time, information is taken into account about how many people live in the apartment, what is the square footage of the room, and whether it contains devices with increased energy intensity.

Homeowners' associations and management companies are required to issue personal accounts for apartments that are someone else's property or are used on the basis of a social tenancy agreement. But remember that a personal account is not a document that can act as confirmation of the rights of the owner or tenant. A social tenancy agreement or a certificate of ownership, on the contrary, is such a justification.

How to collect debt for housing and communal services

The personal account indicates:

information about the owner;
information about citizens living in the apartment;
total footage of the room;
CG amount;
share of owners of residential premises (if there is more than one).

To open a personal account, you need to submit to the passport office:

owner's passport;
housing maintenance agreement;
certificate of ownership or social lease agreement.

Registration of a personal account is required specifically in relation to the apartment, and not its owner. If a citizen is the owner of several premises, it is necessary to organize accounting of charges and payments for each of them. You can change your personal account only after receiving the written consent of the owner.

A receipt for housing and communal services is a document that resembles a monthly form to be filled out. It is generated by an authorized organization and delivered directly to the owners. Each apartment owner is provided with a receipt for housing and communal services. The transcript in the document concerns such points as:

account number;
details of the organization providing the services;
calculation period;
general information about the property;
meter readings;
general house expenses;
information about benefits, subsidies, and installment plans available to the owner.

When will the provision of payment documents to consumers using GIS Housing and Communal Services begin?

Receipts for housing and communal services for an apartment and for a private house may differ in the sections for payment of concierge services, maintenance of the entrance and intercom - that is, general house expenses. It is important that the information displayed on the payment slip is understandable to the consumer. The data should be transparent - a person should not have a question about how to decipher a receipt for housing and communal services.

For most Russian subjects, the information in this document is structured in a certain way.

The first part displays information about the payment amount for the calculation period and making earlier advance payments. In the same section, the amount of debt, if any, is sometimes written down. The first part of the receipt for housing and communal services includes information about the details of the company providing the services; they are needed so that the user can pay for utilities.
The second block contains general information about the utility consumer (the owner or tenant of the residential premises), as well as the number of people living or registered in the apartment.
The third block is the most important. This is a summary table that displays user data, units of measurement and final calculations, including advances and all outstanding payments.

Thanks to such a detailed description, the owner can personally check all charges. If he does not agree with the figures, he can contact the settlement center of the management company or the accounting department of the homeowners' association.

The National Payment Council has introduced a standard, according to which a special bar code is currently affixed to all housing and communal services receipts. Thanks to a special service, each consumer, using automatic terminals, can quickly pay for utilities without entering information manually.

What has changed in the receipt for housing and communal services?

An approximate form of a receipt for housing and communal services was developed by the Ministry of Construction of the Russian Federation due to the fact that from 01/01/2017, general house needs took on the type of housing services, ceasing to be, as before, communal. The Government of the Russian Federation approved the transition by the relevant Resolution No. 1498 dated December 26, 2016.

In accordance with the draft order of the Ministry of Construction of the Russian Federation, the order of this department dated December 29, 2014 No. 924/pr has changed. It is on its basis that an approximate form of a payment document has been introduced with a list of items on repairs, maintenance of residential premises and the provision of utilities.

New receipts in 2017 for housing and communal services do not include the item “common house services are needed.” It is replaced by the line “consumption during the maintenance of common property in the apartment building.” The new formulation of the old concept of ODN was approved by RF PP No. 1498. Now the changes are also mentioned in the draft order. New receipts in 2017 for housing and communal services are structured a little differently. In the payment document for housing and communal services, ODN is moved up a line, taking the form of housing services. In the receipt they are divided into separate items for:

wastewater disposal;
power supply

ODN changed its name, becoming consumption for the maintenance of collective property in apartment buildings and moving from the category of utility services to housing.

Owners of premises have previously paid for the supply of electricity and water - resources for general household needs. The amount of payment was formed from the difference between the ODPU indicators and the sum of the IPU indicators in residential premises, together with the standard volumes of residents who did not have such devices.

The distribution of resources used in excess of the standard on one-room premises among residents was carried out in proportion to the footage of their premises. This volume also included the amount of water, electricity, and gas that was hidden or stolen by citizens. The scheme by which consumption is now calculated remains the same.

The changes affected the following aspect: redistribution of excess norms between homeowners in the absence of OSS permission is currently prohibited. Payment of overruns is the responsibility of management organizations.

Generally speaking, the inclusion of general house needs into communal needs, and not into housing needs, as before, is a formality. If in general one resident paid a payment of 1,500 rubles. for all collective expenses, now the same amount will go as housing maintenance costs.

If the apartment does not have metering devices, a multiplying factor of 1.5 will be used on bills. Until June 1, 2017, regional authorities are required to report new approved standards for resource consumption for general household needs.

Innovations:

1. Law on direct payments for housing and communal services.

On March 23, the State Duma, in the final 3rd reading, adopted a law allowing resource supply organizations to switch to direct contracts with consumers. For management organizations, this means excluding them from the utility payment processing chain. The main reason for introducing such rules, legislators cite the need to combat unscrupulous management companies that collect funds from homeowners and delay their transfer to resource specialists.

The transition to direct payments will not be widespread and automatic. Honest management organizations still have the option of retaining the right to process payments.

If MKD nevertheless switches to direct contracts with RSO, then the management company will be able to charge payments only for those resources that are used for general house needs. The management company’s generation of a repeated receipt for volumes paid by residents directly to resource officers will be regarded as fraud.

2. Receipts for major repairs in the Moscow region are now generated by MosoblEIRTS.

Since the beginning of April, the procedure for generating and issuing receipts for payment for major repairs of apartment buildings has changed in the Moscow region. Now responsibility for the preparation of these documents lies with MosoblEIRTS. The payment center will also collect and process contributions. This innovation began to work on January 1, 2018.

A receipt according to the new rules will be generated in two ways, depending on whether the management organization has an agreement with the regional EIRC to conduct settlements. In the absence of such an agreement, apartment owners will receive a separate payment with a single line - “contribution for major repairs.” A receipt will be sent quarterly.

If the apartment building maintained by the management company is included in the regional capital repair program, and the management company has entered into an agreement with MosoblEIRTs for settlements, then payment for the capital repairs will be included in the EPD received by residents every month.

Similarly, payment for major repairs will be made to the EPD in the territories of the region where the settlement agreement has a tripartite form. This refers to cases where this agreement is concluded between the management organization, the local RCC and the MosobleIRC.

This law began to be considered back in November 2017, but it was rejected by the Federation Council. To further promote it, a conciliation commission was assembled, which began developing a new edition, taking into account the comments received.

As a result, at the end of March 2018, the State Duma adopted an updated bill. It introduces a ban on placing advertising messages on housing and communal services receipts. The rule applies to both sides of the payment document. It was decided to publish only social advertising and background information on payment cards - this was the main amendment made by the conciliation commission. The new law will take effect 60 days after it is published in official sources.

Deputies explain the need for the described ban by the fact that citizens, when receiving receipts with commercial advertising placed on them, confuse them with spam and throw them away. This provokes violations of payment discipline. The introduced legislative changes should correct the current situation.

At the end of 2017, the State Duma also began to develop amendments that would allow management companies and other responsible organizations to be fined for errors in payments for utility and housing services. A proposal was voiced to impose a fine of 50 percent of the amount in the incorrectly accrued invoice.

In March 2018, the Federation Council began to talk about the need to exclude imposed social insurance from receipts for housing and communal services. The existing practice of persistently promoting insurance services to citizens, masquerading as standard monthly payments for an apartment, was called illegal.

At the moment, residents of apartment buildings receive receipts every month, in which they see two different amounts as payment for housing and communal services. One of them includes voluntary insurance of the apartment against accidents. This figure is deliberately put last, so a fairly large number of payers simply confuse it with the total amount of payment for housing and utilities.

The initiators of the ban on such insurance say that misled apartment owners have no idea about the following key points:

what exactly do management organizations insure;
What payment amounts can you expect?

None of the residents not only signed the insurance contracts, but also saw them. Legislators consider it necessary to develop a regulation prohibiting the inclusion of this item in the list of services printed on receipts. They plan to extend the initiative to OSAGO contracts, upon signing of which life insurance is imposed on people.

It should be noted that, in accordance with Article 935 of the Civil Code of the Russian Federation, property insurance is a voluntary procedure.

5. Development of a mechanism for publishing tariffs of management organizations for housing and communal services.

The order to prepare such a mechanism was issued by Prime Minister Dmitry Medvedev. In his opinion, this information, which determines certain amounts in receipts prepared monthly by management companies, must be posted in open sources. People paying for housing and communal services should be able to compare. This way they will be able, for example, to find out that in a neighboring house another management organization offers similar services that are 1.5 times cheaper.

This will make the work of the management company more transparent and ultimately reduce the costs of apartment owners to pay for housing and communal services. Some houses will decide to switch to another management company in order to pay less. However, in most cases, the very formulation of the question will simply lead to the equalization of tariffs and the elimination of obvious overstatements.

The government spoke about the monitoring of prices for housing services in all regions. He showed that similar services in identical high-rise buildings located in the same climatic zones often differ in price by tens of times. That is why they plan to bring this situation out of the shadows and force the formation of value based on the laws of market competition.

Management organizations that allow such inflated prices are advised to prepare for price equalization so as not to provoke dissatisfaction among residents and not risk the loss of multi-storey buildings under their control. So far, the development of the bill is only in plans, but given the high rank of the official who initiated it, it is worth preparing for the imminent start of consideration of this document in parliament.

How is the cost of utilities included in the housing and communal services receipt calculated?

Calculations are primarily based on information provided by users and utility providers. Responsibility for housing and communal services receipts lies with management companies. All services in the payment must be accompanied by the name, estimated, actual cost, and units of measurement. Based on this information, the CG user can check the indicators of metering and accrual devices himself. At the end of the payment document, the total amount to be repaid is indicated, as well as the amount of funds already deposited in a given period.

A standard receipt for housing and communal services displays a list of utilities.

1. Water supply

If there is a meter in the apartment, the amount of payment for cold water supply is calculated in accordance with its data. Based meter readings DHW is also calculated.

Vsnab = Vv * Tariff,

Vsnab here is the amount for water supply specified in the payment document. Vв – volume of water consumed based on PU indicators. The tariff is the price per cubic meter of water. The cost is set by the local administration, based on Russian legislation.

Let's give an example: the meter showed that the user consumed 12 cubic meters of cold water during the month. In Moscow, a tariff for cold water has been approved equal to 33.03 rubles. for 1 cubic meter. It is valid for users in the MKD. As a result of calculations, we get 396.36 rubles. (12*33.03). It is this amount that is reflected in the receipt for housing and communal services.

In the absence of a counter the user pays for services according to approved standards for each registered resident separately.

Supply = number of people * Standard * Tariff

Let's give an example. The number of registered people in the apartment is 2. The standard cold water consumption per person is 6.935 m3. In Moscow, a tariff for cold water supply for citizens living in apartment buildings has been approved, equal to 33.03 rubles. for 1 cubic meter. As a result of the calculations, we obtain the amount of payment for cold water supply in the amount of 458.13 rubles. (2*6.935*33.03).

Please note that sewerage and water supply services are fundamentally different from each other. Many Russians believe that payment for sewerage is made exclusively for sewerage, that is, citizens must pay for draining water. This is correct, but only partly, since in addition to discharging used liquid, drainage is:

waste water disposal;
delivery to treatment facilities;
cleaning procedures;
disposal;
removal of purified water.

2. Drainage

The amount of resources used is learned from the meter readings. In the absence of metering devices, the amount consumed is determined as an average of consumption standards. These values are set by regional authorities at the local level.

To calculate water disposal, the volume of water received according to the meter readings in your residential premises is multiplied by the tariff for this service. First, the costs for cold water supply are determined, then for hot water supply. The results are summarized. The resulting value is the amount of payment for sewerage, which is included in the receipt for housing and communal services:

Votv = (Vxv * Tariff) + (Vgv * Tariff).

Vхв – volume of consumed cold water based on PU indicators; Vgv – volume of hot water consumed, also according to the meter. Tariff is the price per cubic meter of water, which is determined by the local administration based on Russian legislation.

Let's give an example: the meter readings indicate that within one month the user consumed 7 cubic meters of cold and 4 cubic meters of hot water. The sewerage tariff for residents of apartment buildings in Moscow is 23.43 rubles. per cubic meter. As a result of calculations, we get 257.73 rubles. ((7*23.43) + (4*23.43)). This will be the amount of payment for sewerage. The receipt for housing and communal services will reflect exactly this amount.

In the absence of a metering device, payment is calculated according to water consumption standards. These readings are approved every year and can be viewed by visiting the official website of the administration of your locality. Please note that the standards differ for different Russian regions.

When calculating drainage in an apartment building, it should be taken into account that the amount is calculated based on the readings of the general building water supply system, and not for each apartment separately. In the absence of a meter, the management company determines the amount of payment, based on current standards, and enters the received amount into the housing and communal services receipt.

If a citizen wants to equip his apartment with a separate water meter, he must notify the management company about this. The organization is obliged to give permission to install the PU, equip the device with a seal and recalculate payments for sewerage and water supply. The amount received as a result of this will be reflected in the receipt for housing and communal services.

3. Heating

Citizens whose houses do not have a meter pay for heating their premises during the heating season. The payment amount depends on:

total footage of the living space;
consumption standard;
established tariff for heating.

By multiplying the standard by the square footage of the apartment, we obtain the volume of heat consumed per month. To calculate the amount of payment for heating in the past month, the result obtained is multiplied by the tariff for this service. This amount is included in the receipt for housing and communal services.

O = Standard * Sq * Tariff,

Sq – square footage of living space. The standard is the amount of heat consumption set by the local government. Tariff is the cost of heating, which is determined by the local administration based on Russian legislation.

Let's give an example: the footage of a residential premises is 50.3 m2. The current heating tariff for residents of an apartment building in Balashikha is 1,601.35 rubles. per Gcal. The heat consumption standard in Balashikha is 0.016 Gcal/m2 of total area. As a result of calculations, we obtain an amount of 1288.77 rubles. (50.3*1601.35*0.016). This is what will be indicated on the receipt.

Formula for calculating the amount of heating payment for apartments without counters, but at the same time a common house control panel is installed in the house, it looks like this:

O = V*(Sq/Sd)*Tariff,

V here is the volume of heat consumed based on the indicators of the common house meter; Sq – square footage of living space; Sd – area of the MKD. Tariff is the rate of payment for heating per unit of thermal energy. It is established by the local administration, based on Russian legislation.

Let's give an example: the area of the apartment is 62.1 m2. The total footage of the apartment building premises where heating works is 5 thousand m2. The tariff for residents of an apartment building in Balashikha is 1,601.35 rubles. per Gcal. The indicators of the common house metering device are 72 Gcal. As a result, we receive a payment amount of 1431.99 rubles. (72*(62.1/5000)*1601.35), which is reflected in the receipt for housing and communal services.

If in MKD there is a common house meter, and the apartments in the building are equipped with individual recorders, the formula for calculating the amount of payment for heating is as follows:

О = (Vkv + Vodn x (Skv / Sd))*Tariff,

Vkv – volume of consumed heat based on meter readings; Vdn is the heat consumption for general house needs, Sq is the square footage of the living space; Sd – area of the MKD. Tariff is the rate for paying for thermal energy. It is established by the local administration in accordance with Russian legislation.

Here's an example:

the footage of the living space is 50 m2;
the total footage of heated areas in the apartment building is 8 thousand m2;
The heating tariff for subscribers in an apartment building in Balashikha is 1,601.35 rubles. per Gcal;
readings from a common house meter – 140 Gcal;
the volume of heat consumed by all apartments is 100 Gcal;
readings of individual PU in the apartment - 2 Gcal;
costs for providing hot water supply – 15 Gcal.

As a result of the calculations, we obtain the amount of payment for heating energy in the amount of 3452.91 rubles: ((2+(140-100-15)*50/8000)*1601.35).

4. Housing maintenance

Housing maintenance fees are calculated on the basis of established tariffs, based on the Housing Code of the Russian Federation. House maintenance is a whole range of works, the implementation of which falls within the competence of the housing company. This is an activity for:

maintenance of structural parts of the building and in-house engineering equipment;
cleaning and maintaining order in the area adjacent to the house;
maintenance of indoor gas equipment;
disinsection and deratization (fighting insects and rodents);
landscaping of the yard and adjacent areas;
bringing public places into proper shape;
timely garbage removal;
maintenance of ventilation ducts and chimneys;
elevator maintenance (if there is one in the apartment building);
maintenance of the garbage chute (if there is one in the apartment building);
electric lighting of common areas.

This list can be adjusted and supplemented taking into account the wishes of citizens living in an apartment building during general meetings.

5. Maintenance

engineering equipment;
in-house gas equipment;
structural elements of buildings.

Owners of apartments in apartment buildings pay for current repairs depending on the size of their share in the common property. The exact amount of expenses for maintaining the building and restoration work is determined by the management company (housing association, housing cooperative, housing and communal services) during general meetings. The local administration can also set the payment rate.

Tariff is the amount of payment for repairs and maintenance of housing, which was established by the city or district administration. Sq here is the square footage of the apartment.

Let's give an example: a residential building with an area of 60 m2 is located in an apartment building in Moscow. The house has a garbage disposal, elevator and other amenities. For this type of apartment, the housing maintenance tariff is 26.53 rubles.

As a result of the calculations, we obtain the amount of payment for repairs and maintenance of housing, included in the payment slip, in the amount of 1591.8 rubles. (26.53*60).

In what ways can a receipt for housing and communal services be paid?

The user chooses how it is more convenient for him to pay for housing and communal services. Until recently, the overwhelming number of subscribers paid for utilities at the offices of management companies or financial institutions. But recently, the banking infrastructure has been rapidly developing. Online banking is also gaining momentum. That is why subscribers now often pay off debts on CG using ATMs or the Internet.

You can pay for utilities at any of the branches of the Federal State Unitary Enterprise "Russian Post". If a subscriber repays a debt at a post office, here, as when paying at a bank, it is necessary to pay a commission accrued by money transfer intermediaries.

You can deposit funds for CG at payment terminals installed in all large stores, the metro, at gas stations and in high-traffic areas. You cannot pay with a bank card at the terminal, like at an ATM. You can deposit money only in cash. In addition, machines usually do not give change, which means you will have to pay the most accurate amount, close to the one reflected in the receipt for housing and communal services. The undeniable advantages of using terminals are instant deposit of funds and operation 24 hours a day.

Many CG users prefer to pay off debts using electronic money. Today you can make payments for housing and communal services using services such as WebMoney, Yandex.Money, Mail.ru and others.

To make paying for housing and communal services even more convenient for subscribers, banks have provided the opportunity to use automatic payment systems. Every month, financial companies transfer a certain amount of funds from a customer's account to the utility service provider.

Consequences if the receipt for housing and communal services is paid late

Some citizens are dissatisfied with the fact that they always pay money for housing and communal services using payment documents, but when the next month arrives, they receive a receipt with the debt. The issue may be that subscribers did not pay for utilities on time or made a mistake when viewing the readings of an individual meter. Of course, it is easy to get confused by numbers and provide incorrect information. Sometimes it happens that when paying, the PU readings were entered untimely. The computer entered zeros, and the receipt for housing and communal services for the next month, accordingly, will contain the amount of payment for utilities and the bill for the past period.

Residents who are not included in the category of persistent defaulters do not have to fear fines. If a subscriber does not repay a small debt within 2-3 months, communications in his apartment will not be disconnected. In accordance with the housing agreement, the existing underpayment will simply be transferred to a new receipt.

Management companies issue fines only if:

the user regularly does not pay for CG, he has new and new outstanding obligations;
the amount of debt is very large;
The consumer is constantly late in paying for utilities.

So that subscribers do not have questions, the receipt for housing and communal services, as a rule, contains the date of payment of funds last month. If there is a fine, it is highlighted in bold on the payment document. You can obtain information on debts and other information for utility users at the Housing Office. To do this, you should know the location of the branch responsible for a particular residential building and the opening hours of the institution.

In the rhythm of modern life, obtaining information about fines via the Internet has become much more convenient. You don’t need to wait in line or leave work early to pay off your debt on your debt. However, not all management organizations provide information of this nature in a remote format.

Receipt for housing and communal services with errors: causes and consequences

Management companies often make mistakes when preparing receipts. Probably, every citizen in our country has at least once encountered incorrect data in a payment card. Errors occur due to various circumstances. Here are the most common ones.

Not all management companies are decent and honest. Unscrupulous organizations often raise prices unreasonably. Many companies include in the payment amount a number of non-existent services or the cost of work of specialists who have nothing to do with the maintenance of this house.
A receipt for housing and communal services may be drawn up with errors due to technical failures in the systems. And there are mistakes in the operation of machines, because of which the amounts in receipts for housing and communal services increase, and sometimes they decrease.
Don't forget about the human factor. Operators can get confused in calculations, get distracted and enter incorrect data into payments.

Sometimes it happens that the management company forgot about a resident who was recently registered in an apartment and made an incorrect calculation, taking into account a smaller number of citizens. As a result of such inattention, the consumer, having paid an underestimated amount for utilities, will be required to pay more money next time. Here it is necessary to take into account the time during which the tenant pays a smaller amount for housing and communal services. The management organization has no right to demand repayment of debt accumulated over more than three years. Thus, if the company charges the wrong amount for 10 years, the subscriber will only have to pay for utilities for the last three years. CG recalculation is carried out exclusively for this period, and debts from the past period disappear. If the user refuses to repay the obligations, the issue is resolved in court. In such cases, the courts take the side of citizens.

Under the circumstances described below, users have the right to demand a recalculation (in case the amount of payment for services is overstated in receipts for housing and communal services):

the company increased tariffs;
the receipt for housing and communal services contains information about the need to pay non-existent employees;
the payment document indicates the services that are not performed;
the amount in the receipt is supplemented by the debts of unscrupulous apartment tenants;
The management company does not fulfill its obligations related to the maintenance of the apartment building.

If an error is discovered, as a result of which the charges for utility services turned out to be higher than required, the citizen should contact the office of the management organization and submit an application for recalculation of the amount of payment for utilities. If the organization is decent and honest and does not need scandals and litigation, it will recalculate as soon as possible at the request of the applicant. Typically, extra charges to residents occur due to the inclusion of other people's debts in receipts for housing and communal services. Among the tenants of residential premises there are unscrupulous people who believe that they can not pay for housing and communal services. Instead of fighting such citizens, management organizations often distribute the amounts of their debts according to the receipts of honest residents. But business companies must deal with unscrupulous users. No one is obligated to pay off other people's debts.

Unfortunately, many organizations do not carry out recalculations, citing refusals by the fact that the correct amounts are indicated on the receipts. In such cases, users should write official requests, draw up inventories and send both documents to management companies as registered letters. If there is no response from the management company, residents can go to court. Filing a claim is a completely justified step if incorrect and inflated amounts constantly appear in payment documents.

Payment of a fine for violation in calculating the amount of payment for utility services

Double receipt for housing and communal services payments

Often management companies begin to argue over the management of apartment buildings. As a result of these disagreements, residents of the house receive two or more receipts for housing and communal services.

What to do in such situations? Not everyone can figure this out, and Russian legislation does not explain such issues, which complicates the situation. For example, some employees of the prosecutor's office believe that both management organizations, if such situations arise, should suspend the issuance of payment documents until the dispute is resolved in court. But this opinion never resulted in any legal form.

According to Part 9 of Art. 161 of the Housing Code of the Russian Federation, only one company can manage an apartment building. Based on paragraph 1 of Art. 39 of the Housing Code of the Russian Federation, the owners of residential premises in the building maintain public property at their own expense. The amount of mandatory expenses for servicing collective assets for each owner is proportional to his share in them.

The tenant is obliged to pay for the maintenance of common property and utilities from the moment he acquires ownership of the property (under Article 153 of the Housing Code of the Russian Federation). According to Parts 1, 2, 4 of Art. 155 of the Housing Code of the Russian Federation, payments for the apartment and utilities must be made by the 10th day of each month following the previous one, unless a different deadline for depositing funds is stated in the apartment management agreement.

A receipt for housing and communal services is the basis for paying off bills for housing and utility bills. The management organization is obliged to provide the payment document no later than the 1st day of the month that follows the expired month, unless a different period is specified in the apartment management agreement. Tenants of housing under a social lease agreement or the use of residential premises of the state or municipal housing stock in an apartment building, which is managed by an individual entrepreneur or legal entity, regardless of the organizational and legal form, bear the costs of maintaining and repairing housing, and also pay the utilities of such a business company.

If the user paid for services not with the organization with which the relationship was secured by the management agreement (which, for example, was reported by the court, declaring the meeting’s decision to select the appropriate company invalid), the issue of the possibility of debt collection is considered in court. The practice of making decisions on double receipts cannot be called unambiguous.

Example 1.

The management company filed a lawsuit, demanding to collect arrears of payment for housing and communal services in the period from June 1, 2012 to March 31, 2013. By decision of the magistrate of judicial district No. 8 (Republic of Karelia, Petrozavodsk), the plaintiff’s demands were fully satisfied on October 31, 2013. The Appellate Division of the Petrozavodsk City Court of the Republic of Karelia dated February 13, 2014 left the decision of the magistrate unchanged.

The courts found that the defendants paid for utilities in the period from June 1, 2012 to March 31, 2013 of the Liza Chaikina 7 HOA in accordance with receipts for housing and communal services. It was also determined that the creation and registration of the HOA “Liza Chaikina 7” took place on 10/08/2010 by decision of the homeowners in the apartment building at a general meeting on 09/28/2010. On October 1, 2012, the Petrozavodsk City Court of the Republic of Karelia declared the creation of the HOA invalid and ordered its liquidation. The decision came into force on December 18, 2012.

The agency agreement dated December 29, 2012, which was concluded between RITs ZHH LLC and TeploAvtomatika LLC, allowed issuing payment documents for the repayment of debts for housing and communal services and bringing claims against defaulters.

When satisfying the claims for the collection of debts for housing and communal services from the defendants in favor of the management company, the courts were guided by the fact that TeploAvtomatika LLC managed the house where the defendants live during the designated period of time. The fact that the organization acted legally when it issued receipts to residents of the house from June 1, 2012 was confirmed by the Petrozavodsk City Court of Karelia on February 4, 2013. Based on this decision, the defendants were obliged to pay for utilities from June 1, 2012 to October 31, 2013 to the designated management company, on behalf of which RIC Housing LLC calculated and collected utility bills in accordance with the concluded agency agreement dated December 29, 2012.

The cassation court did not agree with this decision. Users of housing and communal services believed that their home was managed by the HOA “Liza Chaikina 7”, and paid for utilities to this particular company from 06/1/2012 to 03/31/2013 on the basis of monthly receipts for housing and communal services without arrears. That is why in the resolution of the Presidium of the Supreme Court of the Republic of Karelia dated December 24, 2014, in case No. 44-g-47/2014, they stated that the demands would not be satisfied.

Example 2.

Upravdom LLC filed a statement of claim in court against V. demanding to collect the debt for payment for housing and communal services in the period from September 2009 to October 2012. According to the plaintiff, Upravdom LLC, acting on the basis of an agreement dated August 15, 2009 , carries out a number of works and provides utility services to apartment owners in apartment buildings. The defendant does not pay for utilities and is currently a debtor. The court satisfied the plaintiff's demands.

The appellate court did not agree with this, stating that when deciding to satisfy the claims of Upravdom LLC, the court of first instance relied on the fact that V. is a consumer of the services provided who does not fulfill financial obligations. However, the defendant provided payment documents indicating that since January 2009 he has been paying utility bills monthly, transferring money to LLC Management Company Comfort-Prikamye, from where he receives receipts for housing and communal services.

Since during the time mentioned in the claim, V. paid for utilities and thereby fully fulfilled his financial obligations, there could no longer be any claims against him from Upravdom LLC.

If management companies argue among themselves when resolving the issue of servicing an apartment building, this does not mean that the subscriber can be subject to the obligation to double pay for the provided utilities (see the appeal ruling of the Perm Regional Court dated 08/07/2013 in case No. 33-6889).

Three rules for concluding agreements with resource supply organizations when accepting/transferring MKD

Generation of receipts and payment taking into account the introduction of GIS housing and communal services

In April 2017, news appeared that citizens would be completely exempt from paying for housing and communal services if the management company or other responsible organization did not post the necessary information in the Housing and Communal Services GIS. The initiators of the introduction of such a legislative norm clarified that payers do not receive a complete exemption from payment. The deferment is given only until the organization submits information.

However, already in June 2017, the government refused to allow non-payment of housing and communal services in the absence of information about them in the Housing Information System. In this case, the authorities listened to the opinion of the management company and other business representatives in the housing and communal services sector. One of the main arguments was the fear of provoking an avalanche of non-payments.

Managing organizations still retain responsibility for failure to enter information into the information system. A measure of economic incentive for them was made it impossible to charge penalties for failure to comply with the rules regarding integration into the GIS housing and communal services. This rule will come into effect on January 1, 2019.

According to experts, it is impossible to do without economic motivation for posting information in the GIS housing and communal services. This is the only way for participants in the housing and communal services market to enter the necessary information about themselves into the common database.

From the State Information System, users will receive complete and up-to-date data on management companies and enterprises supplying resources, on the work carried out in the house, on the services provided and payment calculations for them.

GIS Housing and Communal Services, among other things, will allow citizens to resolve issues related to the management of apartment buildings through electronic voting, compile ratings of management companies, contact companies and supervisory authorities, enter meter readings, pay for services on receipts for housing and communal services, and enter into contracts, including for the management of apartment buildings. and provision of CG.

To implement public inspection mechanisms, it will be possible to compare the cost of services and work of companies in the housing and communal services sector, learn about the results of inspection activities of supervisory authorities, monitor the implementation of capital repair programs, resettlement from dilapidated residential buildings, and improvement of housing infrastructure.

If there is no information in the system or distortion of the posted information, data providers may be fined based on Art. 13.19.2 Code of Administrative Offenses of the Russian Federation. For legal entities providing utility services and enterprises supplying resources, the amount of recovery will be 200 thousand rubles. Fine in the amount of 30 thousand rubles. you will have to pay the legal entities managing the apartment buildings. The system will have the ability to automatically monitor the placement of information and impose penalties.

Instructions: how to transmit water meter readings via the Internet in your mos.ru personal account

Expert opinion

Advantages of GIS housing and communal services

Evgeniy Shonov,

project manager “Kontur. Housing and communal services" of the company "SKB Kontur"

The state information system and previous projects are fundamentally different from each other in a number of ways. GIS Housing and Communal Services presents information differently. From July 1, 2016, everyone who performs any functions in the housing market must post in the system information regarding services, meters, and residential properties (Federal Law No. 209-FZ dated July 21, 2014). In this case we are talking about service providers, resource supplying enterprises, payment agents, etc.

In addition, the system provides uniform standards for information exchange. This allows you to establish real information interaction between all participants without agreeing on identifiers and formats. The basic principles of operation of the State Information System are openness and one-time entry of information, which the GIS Housing and Communal Services stores and allows for future use.

In addition, data is placed in the system using an electronic digital signature. The company is legally responsible for the information entered. The system allows you to publish data sufficient to pay utility bills or record the fact of debt.

Housing and communal services organizations are obliged to strictly comply with all requirements. If a company does not post information in the system, it may be subject to a fine. In addition, at the legislative level it is approved that owners have the right not to pay bills if the information in the receipt for housing and communal services and the data available in the system differ.

Placing information in the GIS Housing and Communal Services: documents confirming information about apartment buildings

How long should a receipt for housing and communal services be kept?

Receipts for housing and communal services, confirming the fact that money has been paid for utilities, should be kept. Few people know how much they need to save payment documents and why to do it.

Often, CG suppliers and consumers begin to argue over various issues. You need to keep receipts for housing and communal services, first of all, to confirm the payment of money for services. If the user sent funds by bank transfer, you can always get a statement from it. Please note that the provision of this document will take more than one day, and for the past waiting period it is possible that a penalty will be charged on the receipt for housing and communal services.

It is best to store payment slips for three years. This period is the limitation period under the Civil Code of the Russian Federation. If possible, keep the documentation for even longer.

There are often cases when a receipt for housing and communal services is lost in transit and the user does not receive it. If such situations arise, the best decision would be to contact the utility organization with a request to provide information about the amount that needs to be paid for the utilities. If, due to late receipt of the receipt to the addressee, the payment is overdue, the tenant should present evidence in favor of the fact that the management company is to blame.

If a receipt for housing and communal services is lost, it can be restored through a service provider or resource. When paying for housing and communal services at a financial institution, the payer needs to obtain information from the banking system about previously made contributions. Ideally, of course, you shouldn’t lose payment documents. It is not always possible to restore them on time and quickly.

Can a receipt for housing and communal services contain advertising?

Advertising on payment documents allows management organizations and utility service providers to earn additional money. According to residents of apartment buildings, placing advertising and informational information on the back of receipts for housing and communal services is illegal. The opinion of Rospotrebnadzor coincides with the point of view of citizens.

It is Rospotrebnadzor that controls advertising activities. Based on applications received from citizens, it is possible to conduct an unscheduled inspection of the management company. Upon presentation of an order, the supervisory authority requires that the violation be eliminated in relation to an individual subscriber or that the possibility of placing third-party information on receipts for housing and communal services should be permanently eliminated from working practice.

Management companies and resource supplying enterprises compensate for a certain share of their own costs for printing and mailing receipts for housing and communal services thanks to advertising. If organizations are prohibited from posting it, which they do, the companies lose profits.

For the most part, the basis of Rospotrebnadzor’s regulations is clause 69 of Rule No. 354. This clause talks about the data that receipts for housing and communal services must contain. In accordance with the agreement on the provision of corporate governance, other information can be placed on payments, however, advertising information is not included in any of the permitted categories.

The Ministry of Construction approved a sample form of payment documents for housing and communal services and developed a number of methodological recommendations for entering information into them. According to the recommendation of the Ministry of Construction, a receipt for housing and communal services is needed to provide the consumer with reference and notification information, which is indicated in Rules No. 354.

When studying inspection reports, you can often find information that the consumer and the executor of the payment system did not enter into an agreement with each other for the placement of advertising on payment documents.

Attached files

Sample form of payment document.xls
Payment document.jpg
Payment document with advertising.jpg