How to open your cemetery for people. How we develop the Open Cemetery

On May 28, in the suburbs of Sharya (Kostroma region), the first private cemetery in our country was solemnly opened. Its appearance was initiated not only by its owner, Yevgeny Golovin, but also by local residents, the administration of the city and the district.

Cemetery "Country"

At one o'clock on the outskirts of this small town, near the territory surrounded by a gray even palisade with rare, neat white columns, about twenty people shifted from foot to foot. There were also Lyudmila Kosterova, head of the public reception of the plenipotentiary representative of the President of the Russian Federation in the Central Federal District for the city of Sharya and the Sharya district, and the film crew of the local TV channel, and correspondents from newspapers, as well as just guests and just curious. Black umbrellas, dark outfits, flowers... It seems that the people gathered here came to the funeral. Even the sun, watching the gathering of guests at the cemetery, could not stand it and for the first time in a whole week crawled into plump gray rain clouds.

Everyone was waiting for the main persons of the action - the priest and the owner.

Something is late, - two guests are talking in a whisper and looking around. - Could have warned by phone. Yet we do not live in the tundra. Would have come later.

Directly above the heads of the public, on the gates, in large black letters, is neatly printed: "Agency ritual services. Cemetery "Country". The quiet rustle of wide tires on the sand, and, finally, everything is assembled. Light rain fell from the sky.

Well, let's start, probably, - met the audience, opening the door of the jeep, Evgeny Golovin, the owner of the cemetery.

“You can start,” said Archpriest Father Seraphim, who had come to consecrate the cemetery, in a bass voice, having managed to put on a festive golden phelonion in two minutes, straighten the pages already quite wrinkled from excitement from the psalmist and pour from two one and a half liter plastic bottles holy water in a silver vat. But as soon as the priest waved the censer, and the psalmist struck the first note, someone from the crowd suggested, just in case, "according to the original Russian tradition" to cut the ribbon. Scissors, after a long search, were found in one of the guests' cosmetic bags.

It seems to me that you need to cut it from this side towards the cemetery, they say, welcome from this world to the next, - one of the ladies suggested gracefully waving her hand, the rest silently supported her.

The blunt, short blades of the scissors dug into the fabric, tormenting her flesh in vain for about five minutes. As a result, the threads still gave up, and the path to the cemetery was opened. By this point, the rain had turned into a downpour. A whisper passed through the crowd: "It's raining - Charrier brings happiness." The priest fumigated the audience with incense, read several pages from the sayings of Peter Mogila and the Serbian breviary, sometimes straying on difficult-to-pronounce ancient Slavic words.

Look, and someone is already buried there, - one of the guests chattered over the holy father and hymns, pointing his finger at the wreaths and a fresh mound.

Yes, he could not wait for the opening, we were persuaded for a very long time, and in the end we agreed, - the owner explained. - A young guy crashed on our roads on a motorcycle. His name was Alexander Pankov.

Paying no attention to the blasts of heaven that had opened up, the priest under a wall of rain made three processions of the cross, sprinkled everyone abundantly with holy water, and, ending the ritual, said: “Glory to you, Lord, it has happened!” Then he carefully folded the Bible, got into the car and drove away.

The sun came out of the sky, turning the downpour into mushroom rain.

Favorite city can sleep peacefully

You see, everything happened by itself with the cemetery - after grand opening and the consecration began to tell the owner of the funeral agency Yevgeny Golovin. - I began to engage in "sad" craft seven years ago. The idea arose after I killed my friend Victor for almost a week to organize the funeral. I, local, ran like clockwork, signing the necessary papers, traveling around the city and suburbs in search of a coffin, wreaths, knocking out, almost in the truest sense of the word, a place in the cemetery. After everything was found, and the funeral was over, I realized that this industry needs to be developed. So I got down to business: behind me I have an unfinished pedagogical university and an unacquired profession of a teacher of labor, the army and three years of service in the police. And so I rented a small room in the local House of Culture. It was so cramped that only I could fit in there on a chair and a table. He hung a sign "Funeral accessories" on the door and hung the same leaflets on all the pillars of the city. And it began, I went to the manufacturers in an area twenty kilometers from the city, looking for good coffins. We have a lot of sawmills, but to knock down such a thing was taken only from raw wood, without even upholstering it with cloth. At night he painted and decorated the coffins. Slowly business developed, people came to me.

As soon as the funeral service began to work on the conveyor principle, and the small room turned into a spacious two-story house-office, Golovin began to think about the cemetery. By that time, he had already managed to build a chapel opposite the office.

The chapel - for ease of farewell to relatives, - continued, not daring to leave his new brainchild, Evgeny Nikolaevich. - We still have a tradition from the village time - it is necessary to say goodbye to the dead in the house. There is no such premises in the city, and since we are still quite Big City and we even have six-story residential buildings - it’s hard to drag a body back and forth even without an elevator. So I built a chapel according to my own project, a local artist made a crucifix, painted icons. In November, Father Seraphim consecrated it, with the approval of the Kostroma diocese. And after that, the only thing that did not suit me and the clients in business was complete absence places in our three city cemeteries. They are not just overcrowded, according to all laws and universal standards, they should have been closed ten years ago. Their condition is terrible, some time ago I asked the administration to allow them to put things in order, to remove all unnecessary garbage. But they refused, as well as to allocate land within the city. But with the idea of ​​a new private cemetery was supported by the administration of the Sharya district. In February, the paperwork began. And in April, we were already allowed to do preparatory work. So now my clients will have even less problems.

There is a place on the "Zagorodny" is not so expensive - only 700 rubles, plus a monthly subscription fee if it is difficult to take care of the grave yourself. True, Golovin cannot yet say anything intelligible about the size of the fee, not everything has been fully calculated.

A total of 21,000 graves will be planted on 15 hectares of cemetery land. So, at the rate of two people a day, the cemetery will be filled to capacity just in the 49 years allocated to Yevgeny Golovin for this enterprise. At the end of the term, anything can be created on it. For example, Golovin's predecessor was going to build a flax mill on the site of the current churchyard, but there was not enough money.

I can't buy land, it's too expensive for me, - the entrepreneur continues. - But I rented it for 49 years. Of course, the district administration will take some kind of rent, but the amount has not yet been discussed. For us, after all, the exact same laws of the Russian Federation apply as for the state " last resort bodies." And then, take, for example, the state cemetery in Sharya, they bury them under power lines, which cannot be done, because they are often repaired. So there all the relatives who got places are warned that the graves can be demolished at any moment.

Unlike the state churchyard, it is not allowed to "sit down" with the dead in the new cemetery, as well as to bury urns. But if the client wants to "lie down" next to a relative, you need to pay in advance for two or three places, depending on the size of the family. They say that Golovin's line has already gathered for those who are eager to take care of "the last of their people" in advance.

There will be no problems with this, we will place everyone! - in parting assures Golovin.

In the city administration, they are keeping quiet about the cheerful prospects of the entrepreneur, referring to the fact that the experience is new, the business is young. But in the area, managers were more optimistic.

It's good that he opens a cemetery, - Irina Lebedeva, chairman of the committee for managing property and land relations of the administration of the Sharyinsky district of the Kostroma region, commented to RG. - All our churchyards are in a deplorable state, everything is overcrowded. And then I think that a place in a private cemetery will not cost too much. After all, we discussed with him that prices should be affordable, almost like in state graveyards. In addition, the people supported us. We carried out monitoring in winter, interviewed all residents of the city and villages. It turned out that the majority voted for a new and clean, albeit private, cemetery. The only complaint was about prices. And then Golovin himself - a respected man, well-known in the city. He does charity work, helps churches, administrations.

Eh, roads: dust and pits

Sharya is a small town. Only 39 thousand people live in it, but, according to residents of the Kostroma region, after Kostroma, it is in second place in terms of the level of crime.

Here, large jeeps often explode, private houses blaze, and young people, in their free time from idleness, shoot from Kalashnikovs at monuments, lanterns and shop windows, one of the local residents, conductor Anna, who is waiting for a regular bus to the village of Kozlovo, shared with RG. .

According to local legend, the name of the city, strange for the Russian language, comes from the Tatar word "sharya", which means "pit" in translation.

The city really strongly resembles a large pit: old black two-story houses sag under the weight of their own roofs, and it seems that they are about to fall apart, and the roads in general are more like a colander, only flatter and elongated.

Asphalt on the roads in some places, of course, lies. But mostly he either bristles towards the sun, as after nuclear explosion, or disappears without a trace in the depths of the earth. So, for example, in this city, for the first time I "flyed" in a passenger car, like from a springboard. The car sped along one of the main streets of the city. Suddenly, the asphalt potholes ended along with the asphalt, and about a meter away from us, the road continued, however, half a meter lower. The taxi driver suggested that we get out if we did not want to fly, but we could not miss such an extreme, perhaps presented once in a lifetime. Then he backed a little, accelerated and, like a skier, rushed headlong into the abyss. For a moment, all four wheels were in the air.

We have almost every day someone dies on the roads, unless, of course, they shoot him, - complained the virtuoso taxi driver Anatoly Rybkin. - So we have a lot of taxi drivers injured, all with experience, but anyway, they either break their necks or their legs and arms, and so every year.

But entrepreneur Yevgeny Golovin does not give money to the roads, because he believes that anyway they will not reach the roads themselves. In the meantime, according to city statistics, Yevgeny Nikolayevich's main clients are young people, who are dying more and more often on deadly highways.

« open cemetery” is a service where you can order burial care services online. It is important that you can go through the entire cycle of choosing services, paying, and agreeing on the quality of work performed without getting up from the couch and from anywhere in the world.

Stage 1: Uncertainty

In May 2014, I participated in the Open Data Portal Hackathon with my Rip24 project. Then it was just an aggregator of ritual goods and services with a recommendation and rating system. But it was at this moment that the social significance of my work was appreciated by Moscow Mayor Sergei Sobyanin, and I realized that I was moving in the right direction.

Then there was a series of competitions, "Harvests" and "Hackathons", where we, with varying success, took top places, then no. Mikhail at that time had been receiving hundreds of orders through his service for the third year already, without straining too much - solely due to organic growth. His project was noticed by Forbes, Delovoy Kvartal wrote about him, once Mikhail won casually with Le Dor Va Dor at Harvest in Yekaterinburg, where the service entered the top best projects of the year according to the Mentors Club.

The first period of our life together We called it "Unknown".

Mikhail Sverdlov

Somehow in the summer of 2014 Lesha wrote to me and offered to cooperate. I then decided that the project should be taken out of the niche (at that time we worked at more than 40 cemeteries in the CIS and had a burial base for each of them) into federal history without reference to confession. I needed reliable partners to work at the head office in Moscow. The guys seemed cheerful to me, and we agreed very quickly, discussed plans and a development strategy, after which we began to work on “taking over the world”.

Stage 2: Rethinking

In autumn 2014, we were invited to the IIDF accelerator. We got into the 6th set, which at the time of writing the material we are successfully completing. At the Foundation, we have begun to federalize and test product hypotheses for rapid scaling.

Mikhail Sverdlov

Co-founder of the Open Cemetery project

Our idea is that the ritual sphere in Russia is at a level far from such words as "convenience" and "transparency". For a person who does not have the opportunity to independently come to the cemetery, it becomes incredibly difficult to take care of the resting place of a loved one. Our project allows you to order services for ennoblement of graves online, as well as receive photo reports in any way convenient for the customer

With the beginning of the receipt of orders for cleaning in cemeteries where we did not have a catalog, we encountered the first pitfalls. We called this period of our life “Rethinking”.

Stage 3: Awareness

Since the service was conceived not only for Moscow, but also for the regions of Russia and even the CIS countries, we identified the first and most important problem - the search for burial places. It turned out that many people do not know or do not remember exactly where their relative is buried - they probably only know in which cemetery. And the fact that burials in cemeteries are often randomly located in our country, and the cemeteries themselves are dimensionless and unstructured, makes the search almost impossible...

We decided to contact state organizations with the hope of getting at least some prototype of the burial base, and it turned out terrible. There is no such base (!). I would call this period of the project's life - "Awareness".

Mikhail Sverdlov

Co-founder of the Open Cemetery project

In fact, there is a base. Firstly, there are huge paper "house books" with an ordinal list of burials, sorted by date of death and with a signed number of the grave in the cemetery. As you correctly understand, this information has nothing to do with the actual location of the burial. IN best case detailing goes only to the number of the square, in which more than 5,000 people can be buried.

Another option is the "knowledge base" in the caretaker's head. She works as long as the caretaker works at the cemetery. Paradoxically, in many regions where we have done cataloging, cemeteries themselves use our system. In Kazan and Saratov, we even ordered turnkey cataloging with the compilation of a map of burials. This just became the beginning of our B2B branch, when we implement a management system for a region or a cemetery with CRM, a communication strategy with customers, a burial catalog with a database and a service ordering system.

We can say that at that moment we realized what a serious area we had touched, what a difficult path we had to go, how much more we still had to do. Gathering bit by bit information and collaborating with many public organizations, we have collected a base of 150 thousand graves. And it is constantly growing. In 2015, we added bases in more than 9 cemeteries in cities such as Odessa, Vilnius, Minsk, Moscow.

We actively had to deal with the development strategy and reengineering of the current business process for rapid scaling to the CIS countries.

Stage 4: Legislation is the engine of progress

In connection with the new bill from the Ministry of Construction and Housing of the Russian Federation, our service has become in demand both by customers and municipalities. On the one hand, people do not want their relatives to be reburied due to the principle of abandoned graves. And here we are ready to help – to put the graves in order. On the other hand, cemeteries are required to conduct an inventory, and we have all the tools for this. We are ready to carry out turnkey cataloging with a speed of up to 10,000 burials per day in one cemetery, and the process from our entrance to the cemeteries to the use of the ready-made implemented system by them can take only 1-2 weeks (including staff training).

In addition, we are perhaps the only ones who know the true number of abandoned burials in those cemeteries where cataloging has already been carried out, and we have an assessment of each of them in the database.

Mikhail Sverdlov: "Cemeteries can become parks"

We called this stage of development of our project “Law-making is the engine of progress”.

Stage 5: Where is the money, Zin?

Now 120 families use the service (this is not counting the Le Dor Va Dor project by Mikhail). 90% of customers order services on next year, and 70% recommend the service (we did not drop this bar, taking all the business processes built in the Le Dor Va Dor project, the communication strategy and the quality control system from the project).

Mikhail Sverdlov

Co-founder of the Open Cemetery project

We have collected more than 150,000 graves with a photo of each in the database, and we understand that we have a stable conversion of 0.1% from organics in the database of graves. It's good, well, really, really good. And it means that, having created a database of all cemeteries in Moscow, we will reach the volume of 40-50 thousand orders without any marketing. And taking into account the fact that average check we now have more than 11 thousand rubles with a margin of 75-80%, then we clearly understand where and how we should go in terms of development.

We are already negotiating with several regions on joint cataloging of graves for them on a turnkey basis, we are discussing partnerships with MosGorRitual and are looking for investors to catalog Moscow's graves. According to our calculations, before the start of the next season, we will catalog 3 large cemeteries and reach the base of 1 million graves. In addition, we are already collecting the first franchise for a project for our partners in one of the CIS republics.

At this stage, we understood where the money is.

Stage 6: Insight

During the acceleration at the IIDF, our main task was to find a point of explosive growth and "settle down" the team. We successfully coped with the second and even developed a road map - who and at what point in our development we will need to attract, practically with names. As part of the growth point, we groped for two “fiery” themes that we had overlooked before. Both lie in the plane of affiliate programs. We were able to find those two groups of partners who, the only ones in the ritual market, have important things for building a “care business”. These are contacts of relatives who will potentially be interested in caring for the grave and the location of the grave itself. Now we have launched a number of pilots and look through the funnels to see how much each of these offline channels will bring us.

We called this stage “Illumination”.

Conversion, sales funnels, LTV, CRM and realities of MUP cemeteries

Mikhail Sverdlov

Co-founder of the Open Cemetery project

When you come to the director of the cemetery and start telling him hipster-startup stories about loyalty, LTV, first and second purchase conversions, churn, retention, and finishing off his CRM, you plunge a person into a stupor. This is not quite a classic B2B in view of the specifics of the industry, but the head of the enterprise clearly understands the story in terms of money. Therefore, we are talking with the cemetery about increasing profits by 5-15% and specifying that we do not want anything from the cemetery (or we want, depending on the model), we are ready to train, in some cases even put a person from us to lead everything bases, without distracting partners from the main work: dig, bury. Here we immediately find mutual language and let's move forward together.

In doing so, we do not require any permission from the cemetery or assistance for cataloging history. Our employees are an order of magnitude faster to capture and digitize at minimal cost, and they will not be able to use an iPad for shooting. Yes, we are aesthetes, and we love to do work not only quickly, efficiently and inexpensively, but also beautifully.

A question of legality

The activities of the project in terms of the publication of personal data of deceased people are regulated by the Federal Law of the Russian Federation of July 27, 2006 No. 152-FZ “On Personal Data”.

Based on articles No. 3, paragraph 12 and No. 7, paragraph 2 of the same law, the confidentiality of personal data is not required in relation to publicly available personal data. On the basis of the Federal Law of the Russian Federation of July 27, 2006 No. 149-FZ “On Information, information technology and on the protection of information”, public information includes generally known information and other information, access to which is not limited (Article No. 7, paragraph 1). Publicly available information can be used by any person at their discretion, subject to the established federal laws restrictions on the dissemination of such information (Article No. 7, paragraph 2).

When implementing the project, we proceed from the fact that by placing appropriate inscriptions on the monument, relatives themselves make personal data about the deceased publicly available. Our system in the burial card publishes only publicly available personal data taken from tomb structures and placed there by relatives of the deceased for public viewing. This:

Photo of the monument;

name of the deceased;

Date of Birth;

Date of death;

Available information about the inscriptions on the tombstone;

Available information about the location of the burial.

Information on the place of burial in the cemetery is available only to registered users.

However, on the basis of Article No. 8, paragraph 2 of Federal Law No. 152, photographic information about the subject of personal data can be excluded from public sources of personal data at any time at the request of the subject of personal data or by decision of the court or other authorized persons. government agencies. Requirements are met by us strictly, in compliance with necessary procedures, statutory"About personal data".

And we are actively looking for people to our team and partners in different cities. We consider cemeteries, ritual services, engraving and stone-cutting workshops as partners.

Cover photo: Shutterstock.

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Launch date 2015

Budget 2.8 million rubles

Team 6 people

Site pomnim.pro

How the project started

The history of pomnim.pro began in 2007, when Mikhail Sverdlov, a student from Nizhny Novgorod, his grandmother came and said she couldn't find her aunt's grave. Mikhail tried to find the burial himself, but he failed. He turned to the cemetery staff for help, but it turned out that the records they kept hardly correlated with the real plan of the area. Then Mikhail had the idea to create a catalog of graves and give users Free access to him.

Together with a group of like-minded people, he toured the Jewish cemeteries of Nizhny Novgorod, and a year later there were 7,500 graves in the database. Mikhail launched a website with the help of which it was possible to find out for free where this or that person was buried. The project was called "Le Dor Va Dor", which is translated from Hebrew as "from generation to generation."

To develop the service, funds were required, but Mikhail did not want to attract sponsors, so he began offering grave care services to site users. It turned out that this works: the visitor finds the desired burial for free, and then for the money he can order cleaning, painting the fence or repairing the monument. Two months later, the project, in which 20 thousand rubles were invested, reached self-sufficiency and recouped all the start-up costs.

By 2014, the Le Dor Va Dor database contained hundreds of thousands of records of Jewish burials in 44 CIS cemeteries, and Mikhail received several hundred orders every month. The founder of the service decided that it was time to cover all cemeteries without confessional affiliation. It was then that he met Alexei Volodeev, who at that time was hatching the idea of ​​the Rip 24 website, an aggregator of reviews on ritual goods and services. Two entrepreneurs teamed up and in 2015 launched the pomnim.pro service - "Uber" for cemeteries, as they themselves call it.

© Roman Savenko

How does it work

The basis of the project is the burial base, which is open to all site visitors. During the winter of 2015/2016, Mikhail's team cataloged three large metropolitan cemeteries: Vostryakovskoye, Kuzminskoye and Lublinskoye. (Another 10 cemeteries in Moscow will be available on the site by the end of 2016.) Graves in million-plus cities of Russia, as well as cemeteries in Belarus and Ukraine, are partially included in the database. In addition, the project is now starting to work in Hungary and Latvia.

The founders of pomnim.pro claim that they publish information on the site legally, since the inscriptions on the grave monuments are public information. As for the ethical side of the issue, Mikhail is sure that his website only helps people to get to know their roots better.

Having found the desired grave in the database, the user can order care for it. However, if the burial is not listed in the catalog, but you still know where your relative is buried, the service staff will be able to find the grave. According to Mikhail, they work throughout Russia, where there is access to the Internet.

The service offers several service packages. One-time cleaning in Moscow costs 2,900 rubles: for this money, pomnim.pro employees will water the flowers, wash the fence, clear the area of ​​debris and leaves, and give you recommendations for further care. In the most expensive set (9,900 rubles), planting flowers and painting or polishing the fence are added to all this.
In addition, some services can be ordered separately. As practice shows, the greatest demand is for a subscription for several cleanings, restoration of letters on the monument, painting the fence, ordering a memorial prayer and laying flowers. If the client is not interested in caring for the grave, but in the installation of a monument or a fence, pomnim.pro employees turn to service partners for help.

The company promises that the order will be completed in 14 days, although it usually takes less than a week to work. In order for the client to be able to control the process, he receives an email with photos and a report with comments and tips for further care.

Now the creators of the project receive several hundred orders per month. They are often approached by those who live in other cities or countries and cannot come to take care of the graves. About 30% of users are people who do not have enough time to follow the burials of relatives. In addition, the company receives orders from older clients who find it difficult to come to the cemetery.

The pomnim.pro team hires performers on a piece-work basis. As a rule, students, pensioners and freelancers are engaged in cleaning. The project has already formed the backbone of workers in cities where there is always big flow orders. Elsewhere in Russia, graves are looked after by partner services or people found through bulletin boards, YouDo, and social media ads.

The founders of the service position it as a project that primarily helps to preserve the memory of relatives and friends. In addition, part of the profits is spent on caring for abandoned graves and socially significant initiatives. This year, pomnim.pro launched a campaign to clean up the graves of veterans and home front workers. On the site, it was possible to select a grave that needs care, and then publish a report. Mikhail hopes that in this way the project volunteers will be able to save the abandoned burial places from destruction.
As for the b2b sector, the pomnim.pro team has developed the Open Cemetery system, which allows ritual organizations to automate their business processes. In addition, the service team is engaged in the inventory of cemeteries for municipalities.

© Roman Savenko

Income and expenses

2 million rubles of own funds and 800 thousand received from the Internet Initiatives Development Fund were invested in the project. Now Mikhail and his partner are completing a deal to attract investments, but the details have not yet been disclosed.

As a rule, the company receives about 70% of the profit from the amount of the check. The remaining 30% is spent on attracting a client, paying for the office and directly paying for cleaning. If the client contacts pomnim.pro not for the first time, then the profit is 85–90% of the check amount. The service has not yet reached self-sufficiency: according to the founder of the project, this should happen at the beginning of next year.

Plans

The creators of the service hope that by 2018 the database will be replenished with data on all cemeteries within the Moscow Ring Road, and by 2020 the project will cover the entire Moscow region. As for the provision of services for the care of graves, by the end of the year the company plans to receive 3,000 orders per month.
In addition, the pomnim.pro team is going to open offices in Ukraine, Moldova, Kazakhstan and Belarus and expand through a franchise.

Business rules of Mikhail Sverdlov

Money spoils

“You don’t need money to test an idea, make a minimal product that can be sold, and set up channels. You do not need to hire a crowd of developers, sales staff, pay yourself hundreds of thousands of salaries. It is enough to go outside and talk to someone you consider your client. If you sell the idea, understand who your buyer is, then the product will go when you make it.

At the start, do not do the development yourself

“It is possible to develop a product at the very beginning if you yourself are well versed in this and know how to manage not only the development team, but also the business result. If not, write a TOR and order development. Believe me, you will save hundreds of thousands of rubles and months of life.

Free plots of land

In Moscow, you can register a plot of land for free:

• - Alabushevsky, Khovansky (Western), Khovansky (Central) and Shcherbinsky (all of them are located outside the Moscow Ring Road);
• - only for the burial of those who had Veterans and invalids of the Great Patriotic War, veterans military service, veterans and invalids of military operations, people with titles, awards and other merits to Russian Federation and Moscow."> special merits before society and the state.

In both cases, land plots are provided only upon death (that is, after receipt).

Paid sections land

You can acquire the right to place a family (clan) burial - a piece of land in an open or closed cemetery where you can bury Family members: parents, spouses, children, grandchildren and great-grandchildren, brothers and sisters, grandparents, great-grandparents, adoptive parents and adopted children, full and half brothers and sisters.

You can make an agreement:

• (in the presence of a death certificate) - without an auction;
• - according to the results of the open auction in electronic form.

You can only purchase the right to place a family (clan) burial at the Department of Trade and Services.

columbaria

The burial of the body of the deceased can also be carried out by cremation in a crematorium, followed by the placement of an urn with the ashes in an open or closed sarcophagus or sarcophagus. The place of storage of the urn is provided for a fee.

2. How to get a free plot in an open cemetery?

It is impossible to choose a specific place for the grave.

3. How to arrange a place in a cemetery for free for someone who had special merits to society and the state?

Step 1. Obtain permission for the burial of a person who had special merits to society and the state. You will need:

• application (an application form is issued by an employee of the Department on the spot);
• identity document;
• , The death certificate issued by the registry office of Moscow, the applicant has the right not to submit, the data can be obtained in the course of interdepartmental interaction. "> Issued by the registry office;
• These can be the following documents: a certificate of a disabled veteran of the Great Patriotic War, a veteran of the Great Patriotic War, a military service veteran, a combat invalid and a combat veteran, or another document certifying that the deceased has titles, awards and other merits to the Russian Federation and the city of Moscow. >documents confirming the right to bury the deceased in a cemetery closed for free burial;
• certificate of cremation (in case of applying for a permit for the burial of an urn with ashes).

The package of documents must be submitted to the one-stop service department of the Department of Trade and Services of the City of Moscow at the address: 1st Krasnogvardeisky proezd, house 21, building 1.

Step 2 Talk to . The permission of the Department must be presented to the cemetery administration along with your identity document and death certificate.

Confirmation of registration of a place in a cemetery is a burial passport, which the cemetery administration must issue to you.

4. How to purchase a place in the cemetery upon death?

Step 1. Choose a site and reserve it. Information about all sites intended for the placement of family (clan) burials is included in the corresponding one. You need to select a cemetery and a plot on the registry website (it should be marked with the “Based on a death certificate (no auction)” checkbox), click the “Proceed to apply for the purchase of a plot” button and fill out an application. After to the address you specified Email you will receive a notification of the reservation, as well as electronic The procedure for concluding an agreement on the placement of a family (clan) burial without bidding; payment order; reservation information; standard contract; application for a contract.

Step 2 Conclude an agreement on the placement of a family (clan) burial. For this you will need:

• statement;
• identity document (original and copy);
• the person for whose burial the site is provided, The death certificate issued by the registry office of Moscow, the applicant has the right not to submit, the data can be obtained in the course of interdepartmental interaction. "> Issued by the registry office(original and copy);
• original payment document confirming the payment of a one-time fee.

Documents must be submitted to the one-stop service department of the Department of Trade and Services of Moscow. It works at the address: 1st Krasnogvardeisky proezd, house 21, building 1.

On the day you apply, you will receive an extract from electronic journal registration. The signing of the contract and its delivery to the applicant takes place no later than the working day following the day of registration of the application.

Step 3 Contact the one on which the right to place a family (clan) burial is granted. You need to have with you:

• a copy and original of the signed agreement on the placement of a family (clan) burial;
• a copy and original of an identity document;
• a copy and original of the death certificate issued by the registry office;
• invoice-order for funeral services (when contacting specialized services) or certificates from the crematorium (in the case of burial of an urn with ashes).

After paying for services according to the price list of the cemetery, a burial is carried out and responsibility for the burial place is issued with the issuance of a burial passport.

5. How to get a family (clan) burial during life?

Step 1. Select a piece of land. All sites available for placement of family (clan) burials are included in. You need to select those plots that are marked with the flag "Based on the results of an open auction." Each site can be viewed on the map and photographs. The database also contains information about the size of the sites, possible methods of burial on them, the trading platform and the initial price of the auction for the right to create a family burial site on the site.

Step 2 Take part in the auction. Trading is carried out on two electronic trading floors- roseltorg (accreditation according to or according to) and sberbank (accreditation according to). You need to get accreditation at the site that holds the auction for the right to create a family burial site at your chosen site, and apply to participate in the auction.

You will also need a deposit - 20% of the initial auction price. This amount must be in your bank account, it is blocked before the auction, and subsequently counted in favor of the final price of the contract, which must be transferred by the winner of the auction, or returned to all participants in the auction, except for those who refused to conclude the contract.

After you submit an application, the operator of the electronic site will inform you According to the regulations, auctions are held on the 32nd calendar day from the date of placement of the notice of the auction or, if this day is a day off, on the first business day following it.

Auction step - 5% of the initial auction price. The winner is the participant who proposes maximum amount. If he subsequently refuses to conclude a contract for the placement of a family (clan) burial, the corresponding opportunity will be offered to the auction participant who made the penultimate offer for the price of the auction.

If only one person submitted an application for participation in the auction, the auction is considered invalid, however, an agreement is still concluded with the participant on the placement of a family (clan) burial. The price in this case is set in the amount of the initial cost of the auction.

The winner of the auction must transfer the price of the contract minus the amount of the deposit to the account of the initiator of the auction within 10 days from the date of placement on electronic platform protocol on the results of the auction. In case of non-transfer of the price of the contract in fixed time according to the details, he will be recognized as having evaded the conclusion of the contract, while the amount of the deposit will not be returned.

Step 3 Conclude an agreement on the placement of a family (clan) burial. It can be concluded no earlier than 10 days and no later than 20 days from the date of placement on the electronic site of the protocol on the results of the auction.

You need to contact the one-stop service department of the Department of Trade and Services of the City of Moscow at the address: 1st Krasnogvardeisky proezd, house 21, building 1.

You must have with you:

• identity document (copy and original);
• a document confirming the payment (original) for the right to conclude an agreement.

Then, when the need arises, the person in charge of the burial will need to contact. She is obliged to provide a piece of land on demand. After the funeral, responsibility for the burial place is issued with the issuance of a burial passport.

6. How to arrange a place in the columbarium?

Columbarium is a wall with niches in which urns with ashes are stored. The niches are covered with marble slabs, on which the names, surnames, patronymics, dates of birth and death of the buried are indicated.

Open columbariums are located on the street, closed - in special rooms.

You can rent a place to store the urn at where there are columbariums. This is usually much cheaper than burial in the ground. To do this, you will need a document proving the identity of the person responsible for the burial, and a death certificate.

Cemeteries also offer niche maintenance services. Most often, the corresponding contract is concluded for one year.

Please note that after paying for services according to the price list of the cemetery, responsibility for the burial place must be issued with the issuance of a burial passport.

7. What if I already have a family burial?

In a family burial (regardless of which cemetery it is located in), only members of one family can be buried - parents, spouses, children, grandchildren and great-grandchildren, brothers and sisters, grandparents, great-grandfathers and great-grandmothers, adoptive parents and adopted children, full and half-blooded brothers and sisters.

Also, only he can apply with a claim or a petition to the administration of the cemetery: to obtain permission to plant greenery on the grave, erect a monument, cross or fence, and the like.

You can apply in person or by notarized power of attorney.

The person responsible for the burial has not only rights: he is obliged to keep the grave mound assigned to him, the fence, the basement, the monument and the flower garden in proper form.

Responsibility for burial can be re-registered to another person with the consent of responsible person or in the event of his death.

In addition, the legislation provides for the possibility of sharing responsibility for graves inside a related burial (the presence of two responsible persons, each with a certificate for one of the two graves at the burial site).

More information about this can be found on the website under the serial number. If during these five years relatives have not appeared, then exhumation and cremation are carried out. The ashes are then placed in common grave at the Nikolo-Arkhangelsk cemetery.

Until the moment of cremation and burial of the ashes, relatives can bury the body of the deceased, having previously passed the identification procedure.

Despite the increase in the number of cremations, the number of burials of the coffin remains prevalent in the total volume of burials. Regardless of the type of burial, its registration implies the receipt of certain documents. First of all, the relatives of the deceased receive a medical certificate of death, which is issued at the morgue where the body of the deceased was received. Then you should contact the registry office or the MFC at the place of registration of the deceased or at the place of his death, to issue a stamp death certificate, as well as to obtain a death certificate drawn up in form No. 33 - this certificate gives the relatives of the deceased the right to receive monetary benefits for burial .

Burial methods

Burial of the body can be carried out in the following ways:

1. Cremation in a crematorium. After cremation, the urn with the ashes is placed in the wall of the columbarium (open or closed), the sarcophagus, or the urn is buried in the ground.

2. Burial of the coffin with the body of the deceased in the ground:

• in related graves in cemeteries closed and open for new burials;
• in graves located in the newly allotted areas of cemeteries open for new burials;
• in graves located in the service areas of cemeteries open or closed for burials.

In accordance with the current sanitary standards, repeated burials of coffins in related areas are allowed to be carried out after at least 15 years have passed since the last burial (sanitary period). Currently, in all cemeteries, burials are made only in related graves (subject to the expiration of the prescribed sanitary period). Exception from this rule makes up the Perepechinsky cemetery, where there are free plots for burials. Burials of urns with ashes (in the wall of a columbarium or in the ground in a related area) are carried out without restrictions.

Setting up a burial site

The purchase and registration of a new site for burial in Moscow is carried out with the help of funeral services, or by self-appeal of relatives of the deceased to the cemetery administration. To register the site, you must provide a stamp death certificate and the applicant's passport. If the burial is arranged at a related site (where the relatives of the deceased were already buried), then it is also necessary to provide a passport for the grave and documents confirming that the deceased has family ties with those buried earlier on the site. As such documents, you can present a marriage certificate, a birth certificate. On the day of the funeral, the following package of documents should be submitted to the cemetery administration:

• death certificate;
• funeral customer's passport,
• invoice-order for the provision of funeral services;
• burial payment receipt;
• grave certificate.

Certificate for the grave

A certificate for a grave (a passport for burial) is a document issued when ordering a site in a cemetery. It confirms the consent of the cemetery administration to provide a site for burial, as well as the right of the person responsible for the burial to lease the site indefinitely, to carry out other burials on this site, to install tomb structures (fences, monuments, plinths). The tomb certificate contains the following information:

• Full name of the person responsible for the burial - the person for whom the certificate is issued;
• Full name of the deceased (dates of his birth and death, as well as the date of burial);
• cemetery address, plot and grave number, plot size;
• date of issuance of the certificate for the grave.

burial traditions

The burial of the body of the deceased may be carried out in accordance with ritual traditions- Christian or Muslim rites, etc. Thus, according to the Christian rite, the coffin with the body of the deceased is located horizontally in the grave, while the head of the deceased should be turned to the west, and the legs to the east. A cross is erected over the grave, which, according to Orthodox tradition, should be above the feet of the deceased, and according to Catholic and Protestant tradition, above his head. According to the Muslim rite, the deceased is buried without a coffin, wrapped in a shroud. In this case, the face of the deceased should be turned towards Mecca - the main Islamic sanctuary.

memorial meal

A memorial meal (commemoration) can be organized upon prior request of the relatives of the deceased. Funeral establishments organize and conduct commemorations in stationary halls.

Family burials

To create family (tribal) burials in Moscow, on a paid basis, all comers are offered land plots on the territory of public cemeteries. Such sites have an area sufficient for several burials, and are implemented, including through an open electronic auction(bargaining). The organizer of the auction is the Moscow City Department for Competition Policy. The starting cost of a plot of 3.6 sq. meters varies from 226,000 rubles to 3.8 million rubles. The price is formed taking into account the base rate of payment for 1 sq. m. approved by the Moscow government. meter of land in the places of burial, as well as the area of ​​the site, its location relative to the entrance group of the cemetery, funeral infrastructure facilities, paved roads. It is forbidden to resell the land acquired at the auction, and it is also forbidden to bury people who are not relatives of the land owner. The rules for participation in the auction can be found on the official website of the State Budgetary Institution "Ritual".